Lead a High-Performing Team. Drive Operational Excellence. We're looking for an energetic , hands-on Operations Manager to lead our logistics and delivery operation. This role is ideal for a proven leader who thrives in a fast-paced, high-accountability environment such as restaurant management, retail, hospitality, or other customer-focused operations. Those with experience managing restaurants (General Manager, Area Manager, or Multi-Unit Manager) are highly encouraged to apply. Previous logistics or transportation experience is not required. We're looking for someone who knows how to build strong teams, coach employees to perform at a high level, solve problems quickly, and maintain operational excellence . What You'll Do As the Operations Manager, you'll oversee the daily operations of our delivery business while creating a culture built on safety, accountability, and continuous improvement. Leadership & Team Development Lead, coach, and develop a team of approximately 80 employees which includes delivery associates and operations team. Hold employees accountable to company and Amazon performance, attendance, and safety standards. Conduct performance conversations, recognize achievements, and address performance concerns promptly. Build a positive, team-oriented culture focused on ownership, accountability, and continuous improvement. Operations Management Oversee daily delivery operations to ensure safe, efficient, and successful route execution. Partner with dispatch to proactively resolve operational challenges and improve delivery performance. Monitor key performance metrics and implement action plans to improve results. Make sound decisions in a fast-paced environment where priorities can shift quickly. Fleet Management Manage a fleet of delivery vans, ensuring preventative maintenance is completed on schedule. Coordinate major vehicle repairs and minimize fleet downtime. Maintain vehicle compliance and operational readiness. Availability & Ownership Be onsite a minimum of five days per week , leading from the front and supporting daily operations; weekends required . Serve as the primary point of escalation for Dispatch seven days per week in the event of operational emergencies. Demonstrate a high level of ownership, urgency, and accountability for the success of the business. What We're Looking For Required Qualifications 3+ years of management experience leading large teams in a fast-paced environment. Experience in restaurant, retail, hospitality, manufacturing, distribution, or another high-volume operation is strongly preferred. Proven ability to coach employees, drive performance, and hold teams accountable. Strong leadership, organizational, and problem-solving skills. Ability to prioritize multiple responsibilities and make decisions under pressure. Excellent communication and interpersonal skills. Valid driver's license with a clean driving record. Must be at least 21 years of age to apply Must be comfortable driving long distances (freeway & neighborhoods) Consent to a 4-Panel Drug Screening Ability to walk up and down stairs and driveways throughout the day Maneuver packages of various sizes up to 50lbs Get in and out of a Cargo Van / EDV 200+ times a shift Preferred Qualifications Experience leading teams of 50+ employees. Experience analyzing operational metrics and driving continuous improvement. Fleet management or vehicle maintenance experience is a plus but not required. Logistics, transportation, or delivery experience is helpful but not required. Compensation & Benefits Salaried position with performance-based bonus opportunities. Bonus eligibility is tied to key operational metrics, including safety performance and delivery execution . Opportunities for professional growth within a rapidly expanding business. What Makes You Successful You're someone who: Thrives in a fast-paced environment where every day brings new challenges. Leads with confidence, fairness, and accountability. Develops people through coaching while addressing performance issues directly and respectfully. Takes ownership and solves problems without waiting to be asked. Makes informed decisions under pressure. Builds trust by being visible, consistent, and dependable. Why Join Us? We're committed to creating a workplace where great leaders can make a measurable impact. You'll oversee a team of approximately 80 employees , influence every aspect of the operation, and play a key role in delivering an exceptional customer experience every day. If you're a proven leader who enjoys developing people, driving results, and thriving in a fast-paced environment, we'd love to hear from you!

Pay:

From $60,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Tuition reimbursement Vision insurance Application Question(s): This job requires

OPEN AVAILABILITY

throughout the week, beginning at 8:30am, and you will be expected to work weekends - Friday, Saturday & Sunday. In addition, some holidays will be required. Are you able to commit to this schedule without restrictions?: What is the largest team you have directly managed?: Have you been responsible for coaching, performance management, and disciplinary actions for a large team?: Are you comfortable working in a high-volume, metrics-driven, fast-paced environment where daily performance goals are expected?: Are you at least 21 years of age to apply for this role?: This is a very fast-paced and physical job. What is your comfort level lifting and maneuvering packages up to 50lbs for 8-10 hours? How often do you drive throughout the week? What is your comfort level driving in different weather conditions / freeway / neighborhoods?:

Experience:

Management:

3 years (Required)

Language:

English (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Bedford, OH 44146 (Required)

Work Location:

In person