ROLE OVERVIEW

The Senior Operations Manager shapes the Fanatics Commerce fan experience by serving as an athlete and fan advocate, leading multiple sub-departments within inbound or outbound distribution operations. This role is responsible for directing the efforts of Managers, Supervisors, and athletes to achieve peak performance through effective communication, mentorship, staffing strategy, and operational excellence. The Senior Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

Partner with Human Resources, internal operations partners, and external stakeholders to align staffing, compliance, and process standards across the distribution network.
Serve as a liaison with supervisors, team leaders, and athletes to gather information, resolve issues, and communicate company standards and policies in a consistent and proactive manner.
Mesh effectively with the existing management team by listening actively, building cohesion, and articulating a collective vision that drives alignment across departments.

People Leadership:

Inspire and develop a team of Managers, Supervisors, and athletes through clear direction, constructive feedback, coaching, and targeted incentive programs that maximize team performance.
Lead staffing forecasts for peak demand periods, managing scheduling and workload assignment to optimize throughput and operational efficiency.
Develop supervisors into bigger leaders by modeling ownership, accountability, and a culture of continuous improvement in every interaction. Fan & Customer Impact (Obsessed with Fans)
Model a culture of ownership in every customer and employee interaction, consistently championing the fan and athlete perspective in operational decision-making.
Meet and exceed service levels and quality expectations while working within financial constraints, ensuring the fan experience is never compromised by operational limitations.
Communicate with and understand the needs of internal and external customers, translating those needs into operational priorities that drive satisfaction and loyalty.
Suggest and implement innovative solutions that improve customer satisfaction while identifying opportunities to reduce costs without sacrificing quality or service. Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
Display strong analytical and problem-solving skills — think creatively, challenge assumptions, and drive to find answers even in ambiguous or high-pressure situations.
Drive ongoing process improvement initiatives that enhance departmental efficiency, reduce waste, and support the scalability of distribution operations.
Identify and implement best solutions to drive revenue growth and cost reduction, applying data analysis and operational insight to determine the most impactful course of action.
Monitor program effectiveness and report on productivity and operational performance metrics to senior leadership, using findings to inform continuous improvement. Ownership & Execution (Determined & Relentless Mindset)
Direct the overall performance of the department, maintaining standards for productivity, reliability, and accuracy while effectively planning, staffing, and coordinating the flow and storage of materials and inventory.
Drive strategic priorities and operational activities with a determined mindset, proactively addressing issues before they escalate and taking accountability for outcomes across the department.
Manage a safe workplace by advocating for training, accident prevention, and emergency preparedness, ensuring full compliance with company safety standards.
Make active, timely decisions in a fast-paced environment, thriving under pressure and consistently delivering results through disciplined execution and relentless follow-through.

AI & DIGITAL CAPABILITY

We are building a future-ready organization.

This role is expected to:

Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

5+ years of Distribution or Warehouse management experience, with demonstrated ability to lead multi-department operations at scale.
3-5 years of Fanatics tenure, with deep familiarity with internal operations systems, standards, and culture.
Proven ability to gather detailed and accurate information and translate it into internal operation systems and actionable operational plans.
Strong analytical skills with a demonstrated ability to interpret data and translate findings into effective courses of action that improve performance and reduce costs.
Strong computer proficiency including Excel, Word, Lotus Notes, Internet, Mainframe, FMS, and DMS.
Excellent communication skills — written and oral — with the ability to effectively convey direction, expectations, and feedback to all levels of the organization.
Exceptional planning and organizational skills, with the ability to prioritize competing demands, multitask, and perform effectively in a fast-paced, high-volume environment.

Education:

Bachelor's degree in Business, Management, or a related discipline preferred, or equivalent education and experience. At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com . Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). 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Senior Operations Manager - Frazeysburg, OH