Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RESPONSIBILITIESCollaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes. Ensure the timely and successful deliver of solutions according to customer needs and objectives. Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments. Work with operational leaders across the USA, UK & Canada.
Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies. Provider leadership, coaching, and direction as it pertains to policies and procedures. Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are deliver to the client. Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services. Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company. Achieve objectives through collaboration and influencing rather than directives. Travel to sites in Canada, US, and UK as required. SKILLS & Experience5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills3-5 years' experience in manufacturing supply chain environmentExperience applying conflict resolution techniques to prevent and mitigate issues. Experience working effectively and collaboratively with employees at all levels/areas of the organization. Strong business acumen and knowledge of business concepts, including strategy development and financial analysis. Strong MS Office skills. Experience working with ERP and WMS systems and with projects involving system integration. Strong analytical and problem-solving skills. You align team members through clear articulation of direction and expectations. You deliver on accountabilities through a reasonable appropriation of time and resources. You apply critical thinking an analytical skills when problem solving. You utilize tools and processes effectively to support people and business operations. You can build professional business cases and present them to gain support and approval from internal and external stakeholders. Must be US Passport holder with the ability to maintain security clearance Prior military service preferred.
EDUCATIONBachelor's Degree in a related fieldWhy Join UsWork in an environment where safety is our first priorityThe opportunity to build a career with a growing companyComprehensive benefits including medical, dental and visionLife and disability insuranceWellness programs to support your familys well-beingA 401(k) plan with company matchCompany team wear allowanceCompany sponsored social eventsCommunity volunteering
MS
METRO SUPPLY CHAIN
Strategic Account Manager (Defense)
Career Insights for Operations Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Ohio data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$99,322 / year median in Ohio
+6% projected growth
Job Description
Opportunity:
Strategic Account Manager (Defense)Location:
Sterling Heights, MISupporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.RESPONSIBILITIESCollaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes. Ensure the timely and successful deliver of solutions according to customer needs and objectives. Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments. Work with operational leaders across the USA, UK & Canada.
Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies. Provider leadership, coaching, and direction as it pertains to policies and procedures. Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are deliver to the client. Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services. Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company. Achieve objectives through collaboration and influencing rather than directives. Travel to sites in Canada, US, and UK as required. SKILLS & Experience5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills3-5 years' experience in manufacturing supply chain environmentExperience applying conflict resolution techniques to prevent and mitigate issues. Experience working effectively and collaboratively with employees at all levels/areas of the organization. Strong business acumen and knowledge of business concepts, including strategy development and financial analysis. Strong MS Office skills. Experience working with ERP and WMS systems and with projects involving system integration. Strong analytical and problem-solving skills. You align team members through clear articulation of direction and expectations. You deliver on accountabilities through a reasonable appropriation of time and resources. You apply critical thinking an analytical skills when problem solving. You utilize tools and processes effectively to support people and business operations. You can build professional business cases and present them to gain support and approval from internal and external stakeholders. Must be US Passport holder with the ability to maintain security clearance Prior military service preferred.
EDUCATIONBachelor's Degree in a related fieldWhy Join UsWork in an environment where safety is our first priorityThe opportunity to build a career with a growing companyComprehensive benefits including medical, dental and visionLife and disability insuranceWellness programs to support your familys well-beingA 401(k) plan with company matchCompany team wear allowanceCompany sponsored social eventsCommunity volunteering