Hotel Operations Manager Hampton Inn Youngstown/Boardman | Full-Time About the Position Hampton Inn Youngstown/Boardman is seeking a dependable, hands-on Operations Manager to support our General Manager and oversee daily operations at our 63-room hotel. This role is ideal for someone who enjoys leading a team, delivering excellent guest service, and keeping a property clean, organized, and running efficiently. We are looking for an active leader who takes initiative, follows through on responsibilities, and steps in wherever the team needs support. Responsibilities Assist the General Manager with daily front desk, housekeeping, laundry, breakfast, and maintenance operations. Maintain a visible presence throughout the hotel, supporting associates and engaging with guests. Train and coach associates while holding team members accountable for service, cleanliness, attendance, and performance. Assist with employee schedules and coordinate coverage based on occupancy and workload. Inspect guest rooms, public areas, exterior grounds, and storage areas; ensure deficiencies are corrected promptly. Resolve guest concerns professionally and assist with responding to guest reviews and feedback. Help improve guest satisfaction scores through consistent service and attention to detail. Ensure housekeeping and laundry teams have adequate linens, supplies, and support to complete their work efficiently. Monitor inventory, assist with ordering, and help control labor and supply costs. Coordinate maintenance requests and follow up until repairs are completed. Learn and perform essential procedures, including pool chemical testing and documentation, door lock programming, emergency key creation, and basic television troubleshooting. Assist with payroll review, invoice processing, M3 entries, and daily reporting. Ensure shift checklists, required training, safety records, and assigned tasks are completed accurately and on time. Support Hilton brand standards and prepare the property for quality assurance inspections. Communicate operational updates, staffing concerns, and unresolved issues to the General Manager. Work scheduled operational shifts and provide departmental coverage as needed. Qualifications Previous hotel experience required; supervisory or management experience preferred. Hilton experience and familiarity with PEP, Hilton reporting systems, or M3 are a plus. Strong leadership, communication, organization, and problem-solving skills. Ability to delegate effectively, verify completion, and manage multiple priorities. A professional, guest-focused attitude and a strong sense of ownership. Willingness to learn all essential hotel procedures and work alongside the team. Availability to work mornings, evenings, weekends, and holidays as needed. Ability to perform essential job duties, including walking the property, inspecting rooms, and assisting departments, with or without reasonable accommodation. Our Ideal Candidate You lead by example, address issues promptly, and take pride in the details. You know how to balance a welcoming guest experience with efficient operations, and you build a team that communicates well and takes responsibility for its work. To Apply Submit your resume highlighting your hotel operations and leadership experience.

Job Type:

Full-time Work Location:

In person —

Hampton Inn Youngstown/Boardman Pay:

$38,000.00 - $45,000.00 per year

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person