Retronix Semiconductor is a recognized leader in engineering services, driving innovation across the semiconductor industry. Founded in 2004 in Scotland, we deliver cutting-edge solutions to manufacturers worldwide from our global headquarters in Glasgow and operational facilities in Oregon, Arizona, New Mexico and Ireland. Our comprehensive suite of services is expertly tailored to meet the diverse needs of the semiconductor sector. At Retronix, you'll thrive in a collaborative environment led by visionary leaders. Join over 650 global employees in a culture that values your expertise and supports your professional growth. you'll have the opportunity to make impactful contributions while advancing your career, drive technical innovation, and build lasting relationships with industry giants. We are seeking an experienced highly accountable Operations Program Manager to lead the performance of a customer-facing operational program within a fast-paced semiconductor environment at our customers Oregon site. Serving as the primary operational point of contact between the customer, Retronix management, Program Leads and operational teams, the Program Manager will ensure work is delivered safely, efficiently and in accordance with established scope, key performance indicators (KPIs), safety & quality requirements and service standards. This position requires a highly visible and engaged leader who can effectively manage customer relationships and employees, deliver best-in-class operational & financial performance and react to changing priorities ensuring the operating system consistently delivers. This role would suit a proactive and commercially aware leader with strong communication and problem-solving skills who can balance customer expectations, employee leadership and operational performance in a fast-paced environment. Main Duties & Responsibilities Customer & Operations Program Management Act as the primary operational contact for customers and key stakeholders, building and maintaining strong customer and internal relationships. Oversee day-to-day site operations and SOW delivery, establishing clear expectations and maintaining full transparency. Manage customer escalations promptly, proactively identifying risks and ensuring swift issue resolution. Lead regular customer and operational performance reviews. Understand customer requirements and identify growth opportunities. Drive customer satisfaction through responsive communication and consistent delivery. Operational Governance Manage SOW delivery, scope and contractual requirements. Monitor KPIs, service levels and overall program performance. Maintain effective operational governance and compliance ensuring disciplined execution of our daily operating system. Ensure quality standards and accurate documentation are updated and followed. Drive continuous improvement, efficiency and service delivery. Support wider operational and business improvement initiatives. Leadership & People Management Lead, motivate and develop operational teams. promoting a culture of accountability, safety, quality, professionalism and continuous improvement. Communicate priorities, expectations and performance standards including annual performance reviews and employee relations matters in accordance with company policies. Conduct regular one-to-one meetings with employees, providing coaching, performance feedback, development support and appropriate follow-up. Oversee personnel and workforce changes including scheduling, shift changes, pay amendments, headcount management and relevant employee lifecycle administration. Manage training, competencies and certification requirements. Maintain appropriate staffing levels against the customer approved headcount and customer needs. Financial & Administrative Management Manage program financial performance and billing accuracy. Review billing, attendance, timecards and supporting records. Identify and resolve billing discrepancies and exceptions. Collaborate with internal teams on financial and contractual issues., escalating formal and informal scope changes and financial risks. Ensure accurate financial reporting and administration. Safety, Quality & Compliance Promote and maintain a safe working environment and reinforce compliance with customer and company safety requirements. Proactively identify and escalate equipment maintenance, housekeeping, workplace safety and other operational concerns. Ensure employees comply with established procedures, quality standards, customer requirements and applicable program policies. Maintain accurate program records and documentation to support operational, quality, training, financial and customer requirements.

Qualifications & Experience Required:

High school diploma or equivalent. Associates degree preferred. 5 years experience in a Program Manager, Operations Manager, Service Delivery Manager or similar operational leadership role. Proven experience leading customer-facing operations and managing employee performance, development and accountability. Strong customer and stakeholder management skills, including experience resolving escalations in a fast-paced environment. Strong organizational, analytical and problem-solving skills with experience managing KPIs and multiple operational priorities. Financial and commercial awareness with experience reviewing billing, timekeeping or operational reports. Excellent written and verbal communication skills with strong attention to detail. Proficiency with Microsoft Office. Ability to work independently while maintaining a hands-on, on-site leadership presence. Valid driver's license.

Preferred:

Demonstrated experience directing shift managers and supervisory staff to ensure seamless operations across a large, multi-shift workforce. Experience in semiconductor, engineering, manufacturing or a similar technical environment. Experience managing Statements of Work (SOWs), customer contracts, workforce planning and headcount. Knowledge of continuous improvement and operational improvement practices. Experience identifying program growth opportunities and supporting cross-functional projects.

Key Competencies:

Strong leadership, accountability and team-development skills. Customer-focused, commercially aware and results-driven. Effective communicator with strong stakeholder-management and influencing skills. Proactive problem solver with sound decision-making abilities. Adaptable and organized, with the ability to manage multiple priorities. High level of integrity, professionalism and attention to detail. Work Environment This is a hands-on, site-based operational leadership position requiring regular interaction with customers, Program Leads, technicians and Retronix Semiconductor management. The Program Manager must be comfortable working in a dynamic semiconductor environment and maintaining an active presence within the areas supported by the program. Apply today and come and join our close knit, ever- growing team at Retronix Semiconductor!

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person