Director of Service - Commercial MEP Systems

Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations , including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth. What You'll Lead Mentor and manage service managers, supervisors, and field service teams Set performance goals and champion a culture of safety, accountability, and continuous improvement Oversee scheduling, dispatch, field execution, and timely service and warranty delivery Develop and implement service policies, procedures, and best practices Collaborate closely with construction, project management, and sales teams to ensure seamless operations Build strong client relationships and act as the senior escalation point for service issues Monitor service performance metrics and customer satisfaction data Business & Operational Ownership Manage the service department budget and drive profitability Track margins, cost controls, forecasts, and performance analytics Identify opportunities for service line growth, upselling, and recurring revenue Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation Lead continuous quality improvement initiatives Strategic Impact Develop long-term service strategies aligned with organizational goals Evaluate and implement technologies and tools that increase operational efficiency Analyze market trends and recommend new or improved service offerings

Required Qualifications:

Bachelor's degree in Construction Management, Engineering, Business, or related field — or equivalent experience 8-12 years in construction or service operations, with 5+ years in leadership Strong knowledge of service, maintenance, and warranty operations Proven ability to manage teams, budgets, and complex workflows Excellent leadership, communication, and problem-solving skills Experience in commercial construction or specialty trades (HVAC, Plumbing)

Preferred Qualifications:

Familiarity with service management software and ERP systems Certifications such as PMP or CCM Additional Requirements Ability to visit job sites as needed Occasional standing, walking, or lifting on construction sites Valid driver's license and ability to travel locally or regionally Key Competencies Strategic Thinking Customer-Focused Leadership Financial & Operational Acumen Conflict Resolution Team Development & Performance Management #LI-JO1

Ref:

#260-Eng NY Transit