Operations Manager

Operations Manager | $90,000 - 110,000 annually + bonuses Pronto Plumbing Heating AirDrains is seeking an Operations Manager to help lead and scale our established and growing residential service business throughout the Camp Hill and greater Harrisburg area. This is a high-impact leadership role focused on improving operational performance, developing teams, driving accountability, and supporting continued growth while delivering a strong customer experience. You'll work closely with ownership and leadership in a hands-on environment where your decisions directly shape daily operations. We're looking for a hands-on leader who understands residential home services, brings structure and consistency to operations, and motivates teams to perform at a high level while keeping day-to-day work running smoothly.

Why Join Pronto :

Medical, Dental, and Vision Insurance Paid Time Off Paid Vacation 401(k) with company match Performance-based bonuses

Schedule:

Full-time, Monday through Friday with additional availability as needed

What You'll Do:

Oversee daily HVAC operations, scheduling, dispatch, and service delivery Lead and develop technicians, dispatchers, and office staff to maintain a high-performing team Monitor KPIs, revenue, profitability, and service quality to drive operational performance Support hiring, onboarding, coaching, and ongoing employee development Manage technician scheduling and workflow to maximize productivity and customer satisfaction Ensure operational standards, safety compliance, and customer experience expectations are consistently met Coordinate inventory, job staging, and field readiness with warehouse and service teams Partner with ownership on operational improvements, staffing, and growth initiatives Help foster a positive, accountable, and team-oriented culture

What We're Looking For:

Previous operations leadership experience in residential home services Strong understanding of HVAC and/or plumbing service operations is highly valued Experience managing or directly influencing P&L performance, budgeting, and operational profitability Experience leading multiple departments or teams Strong communication, coaching, and leadership skills Ability to hold teams accountable while maintaining a positive culture Experience with Service Titan or similar field service software preferred Data-driven mindset with the ability to analyze performance metrics and improve operations Organized, proactive, and solutions-oriented leadership style Ready to help lead a growing residential service company with a strong local reputation? We'd love to connect with you.