An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing network of indoor pickleball clubs dedicated to delivering a premier playing experience for players of all skill levels. Ace Pickleball Club is committed to growing the sport of pickleball by inspiring new players, cultivating a welcoming community, and providing optimal playing conditions so players can learn, play, and compete. APC puts the Member experience first - ensuring players always have access to Open Play as well as Clinics, Tournaments, Mixers, and more. The Club Operations Manager reports directly to the General Manager and plays a critical role in shaping the Member experience. This individual is driven, organized, detail-oriented, and leads by example. They place a strong emphasis on hospitality and build relationships with all Members. Serving as a key leader in the day-to-day operations, the Club Operations Manager is responsible for overseeing staff, fostering a culture of teamwork, and maintaining Club standards.
RESPONSIBILITIES
Support the General Manager in day-to-day Club operations, including: Serving as Manager-on-Duty Reporting (Opening/Closing Checklists, Cleaning Checklists, Incident Response, etc.) Ensuring objectives and performance standards are achieved Handle Member and Guest inquiries, concerns, and feedback professionally and proactively Train and enforce standards and policies with the team to ensure operational efficiency and consistency Monitoring inventory, equipment, and supplies to support operations Maintain facility cleanliness and safety protocols to provide an optimal playing experience for all Members Assist in planning and executing programs and events Provide continuous on-the-job training to develop Team Members Track key metrics, program participation, and team performance Build and manage relationships in the local community
QUALIFICATIONS
Previous experience in hospitality and guest service Strong leadership, communication, and interpersonal skills Proactive approach to problem-solving with strong decision-making skills Highly organized, detail-oriented, and able to manage multiple projects in a fast-paced environment Excellent verbal and written communication skills Ability to build strong relationships with team and Club Members Enthusiastic about pickleball and/or fitness Previous fitness or sport club experience preferred Experience using technology and software platforms preferred CPR certification preferred
Note:
While this job description reflects the core functions of the position, responsibilities may evolve over time. Employees may be asked to undertake other related duties that contribute to the achievement of organizational goals and business needs.
