Operations Manager

Operations Manager J.L. Nick & Associates - 5.0 Erie, PA Job Details Full-time 1 day ago Qualifications CPR Certification Inventory control Guest relations Operations management Balancing cash drawers Facilities management Museum experience Staff scheduling CPR Mid-level Store opening/closing procedures Team management Organizational skills 2 years Delegation Communication skills Staffing management Safety protocol implementation Overseeing training AED Certification Staff development Performance evaluation

Full Job Description Department:

Operations Reports to:

Assistant Director Classification:

Exempt Schedule:

Full-time, 40 hours per week About our client, expERIEnce Children's Museum The expERIEnce Children's Museum, located in Erie, Pennsylvania, is a vibrant nonprofit organization dedicated to inspiring curiosity, creativity, and a love of learning in children and families. Through interactive, hands-on exhibits and engaging educational programs, the museum creates a space where play and discovery go hand in hand. Serving families across the Erie region, expERIEnce is committed to providing inclusive and accessible opportunities for all children to explore, imagine, and grow. The museum plays an important role in the community by supporting early childhood development and fostering meaningful connections through learning and play. This is an excellent opportunity to join a mission-driven team and create meaningful learning experiences that make a lasting impact on children and families in the Erie community.

JOB DESCRIPTION

Position Overview:

This leadership role supports the execution of ECM's mission by overseeing the daily operations of the Museum, including staffing, scheduling, supervision of museum assistants, exhibit operations, safety, and cleanliness. The Operations Manager ensures the facility runs safely and efficiently while delivering a high-quality, engaging guest experience in collaboration with administrative staff.

Essential Duties and Responsibilities:

Leads daily operations to ensure the museum is safe, clean, staffed, and guest-ready Completes daily walk-throughs Identifies facility and exhibit needs and communicates operational concerns for resolution Assigns floor coverage and directs staff in opening procedures Leads a daily morning meeting to communicate expectations, key information and priorities Oversees staff opening and closing procedures, including cash handling and balanced drawers Provides direct, on-the-floor supervision of staff throughout the day Assigns tasks, monitors performance, and provides real-time direction and support Ensures completion of daily checklists Creates and manages staff schedules; adjusts staffing as needed Tracks staff attendance and maintains the point system Manages staff incentive system Coordinates staff evaluations Schedules and leads quarterly staff meetings Ensures staff are trained on safety procedures, exhibits, and expectations Monitors inventory levels and coordinates ordering and restocking of operational supplies as needed Is familiar with emergency protocols and ensures staff are trained and prepared to respond appropriately Strong Consideration given to: 2-4 years of experience in operations, retail, hospitality, food service, or other team-based environments Experience supervising staff and managing schedules in a fast-paced setting Experience supporting staff training and development Experience in a museum, cultural institution, or other public-facing environment Basic knowledge of facility operations or maintenance CPR/AED certification (or willingness to obtain)

Required:

Ability to pass PA criminal record, child abuse history, and FBI fingerprint clearances Self-motivated leader with the ability to take initiative, problem solve and work independently while supporting a collaborative team environment Strong verbal, written, and interpersonal communication skills Strong organizational skills with the ability to manage multiple priorities Ability to build relationships with internal team Team-oriented mindset with the ability to balance independent responsibilities Ability to work weekends Qualified candidates will please submit a résumé along with salary requirements in confidence. JL Nick and its clients is are equal opportunity employers.