Field Operations Manager Edge AI Solutions Homestead, PA Full-Time About Us Edge AI is a team of accomplished researchers, engineers, operations, and business development professionals who have been instrumental in changing the landscape of Pittsburgh robotics, with a proven global impact for over two decades. We have tackled some of the hardest problems facing industries including transportation, construction, municipal maintenance, and safety. Our most popular product is a sewer inspection robot that provides video footage and other instrumental data within sewer and storm pipelines. We are committed to providing highly reliable, industry-leading solutions that solve real problems, improve productivity and efficiency, and challenge the way we think about the future. We are looking for highly skilled and incredibly motivated individuals with a thirst to tackle the toughest challenges. About the Role Edge AI is seeking a Field Operations Manager to own the customer experience from the first demonstration through ongoing support — and to make sure the rest of the company delivers on it.

This is a hands-on role:

you will personally run demonstrations, train customers, and provide support, while leading a small team. Just as importantly, this role carries real authority across the company. Within Production and Customer Support, the Field Operations Manager sets priorities and directs work to best serve customers — juggling competing demands and making the calls needed to keep customers successful, even though those teams do not report to you directly. With Engineering, the relationship is close but different: you work hand in hand with them, bringing the customer perspective and feedback that helps Engineering decide which development paths to pursue. This authority is earned. A newer manager will begin by learning the product, the customers, and the organization, and will grow into full cross-departmental decision-making authority as they demonstrate the judgment to wield it well. We are looking for someone with the drive and aptitude to get there. This is an on-site position based in Homestead, PA, reporting directly to company leadership. Roughly 50% of your time will be spent traveling to customers and prospects; the remainder is on-site, where much of your cross-functional coordination takes place between trips. What You Will Be Responsible ForCross-Functional Leadership & Prioritization Setting priorities and directing work across Production and Customer Support to keep customers successful — juggling competing demands and making the calls that best serve them Partnering closely with Engineering — sharing customer insight and feedback to help inform which development paths they pursue Serving as the voice of the customer — identifying which concerns and pain points matter most and coordinating the right teams to deliver solutions Conducting Demonstrations Traveling to potential customers and demonstrating the product on-site Communicating ease of use and addressing prospects' pain points Attending tradeshows Following up after demonstrations to walk prospects through the web portion of our technology and answer any remaining questions Customer Training Traveling to new and current customers to conduct hands-on training with the technology Customer Service & Support Communicating with current customers by email and phone to answer questions, lend support, and troubleshoot Following up with customers to ensure they are satisfied with their system and service Appointment Setting & Logistics Assisting the sales team in scheduling demonstrations for prospects Scheduling training for new customers Relationship Building & Tracking Building and maintaining relationships with customers and prospects to establish trust, credibility, and commitment Tracking these interactions thoroughly in ticketing software so they are comprehensive and easily accessible Team Leadership Leading a small team while remaining an active contributor to the work above — a true player-coach Developing and supporting your team members Internal Support Helping the team with various tasks where applicable, including field support and production support What Success Looks Like In your first 90 days, you will learn the product inside and out, build relationships with our existing customers, and get hands-on running demonstrations and trainings. Over time, you will take on greater decision-making authority across departments as you demonstrate strong judgment — becoming the person the company relies on to keep customers successful and to align our teams around their needs. Qualifications & Experience for Success Experience in the technology industry Experience in customer service, support, and outreach The judgment and drive to direct work across teams — including people who are not direct reports — or the demonstrated aptitude to grow into that authority Willingness to travel (approximately 50%) Comfortable making decisions and setting priorities in a fast-paced environment Proficient in Google Workspace Strong people, verbal communication, and presentation skills Strong attention to detail and organizational skills Bachelor's degree or post-secondary education preferred Experience with tech startups or early-stage product development preferred

Position Details Job Type:

Full-time Salary:

$75,000 - $95,000

Experience Level:

3+ years

Schedule:

Monday to Friday, with weekends as needed

Work Setting:

50% on-site (Homestead, PA), 50% travel

Work Location:

Homestead, PA Benefits 401(k) Health insurance Dental insurance Vision insurance Paid time off To Apply Please send your resume to hr@edgeaisolutions.com .

Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person