Operations Manager - Walmart DSP TC DeliveryBros LLC Pittsburgh, PA Job Details Full-time $60,000 a year 19 hours ago Benefits Flexible schedule Qualifications Operational analysis Teamwork Team development Organizational skills Workforce management Full Job Description Operations Manager —

Walmart Delivery Service Provider Location:

Pittsburgh, PA Company:

TC Delivery Bros LLC Employment Type:

Full-Time About the Role TC Delivery Bros LLC is seeking a highly motivated, dependable, and hands-on Operations Manager to help lead and grow our Walmart last-mile delivery operation. This is a fast-paced leadership position responsible for helping ensure that our delivery operation runs safely, efficiently, and consistently every day. The Operations Manager will lead drivers and field operations, monitor performance, solve problems in real time, and help create a culture built around accountability, teamwork, safety, and exceptional customer service. The ideal candidate understands that successful last-mile delivery requires more than managing from a desk. You must be willing to be present in the operation, support your team, respond quickly to challenges, and step in wherever needed—including taking a route and making deliveries when operational demands require it. What We're Looking For We are looking for a leader who: Takes ownership of the operation and follows through on commitments. Leads by example and sets high standards for drivers and team members. Understands the importance of on-time, safe, and accurate deliveries. Can remain calm, organized, and solution-focused under pressure. Is dependable and willing to work flexible hours based on operational needs. Builds trust while holding team members accountable for performance. Is comfortable addressing attendance, performance, safety, and conduct issues. Can adapt quickly when routes, staffing, customer needs, or operational conditions change. Is willing to step into the field and support drivers when necessary. Takes pride in delivering a high-quality customer experience. Looks for ways to improve efficiency, driver performance, and overall operations. Understands that excuses do not solve operational problems—solutions do. Key ResponsibilitiesDaily Operations Oversee daily last-mile delivery operations and ensure routes are executed efficiently. Help ensure drivers report on time, are properly prepared, and are equipped to complete their routes. Monitor route progress and respond quickly to delays, call-offs, missed deliveries, vehicle issues, and other operational challenges. Coordinate with leadership and field teams to address issues throughout the delivery day. Step into operational roles when necessary to keep routes and customer commitments on track. Maintain a strong focus on on-time delivery, customer service, safety, and operational performance. Driver Leadership & Performance Lead, coach, and support delivery drivers and other operational team members. Establish clear expectations for attendance, professionalism, safety, customer service, and productivity. Monitor individual and team performance and address performance concerns promptly. Recognize strong performance and help develop employees for increased responsibility. Build a culture of accountability, teamwork, reliability, and continuous improvement. Conduct regular communication with drivers to reinforce expectations and operational priorities. Staffing & Scheduling Assist with driver staffing, scheduling, attendance, and daily workforce planning. Respond to call-offs and staffing shortages to minimize operational disruption. Help ensure appropriate staffing levels are maintained to support daily delivery volume. Work with leadership to identify staffing needs and develop solutions. Safety & Compliance Promote a strong safety-first culture throughout the operation. Ensure drivers follow company safety policies, procedures, and applicable transportation regulations. Monitor safety performance and address unsafe behaviors or practices. Help maintain high standards for vehicle readiness, driver conduct, and delivery procedures. Ensure operational practices consistently meet company and customer requirements. Performance & Continuous Improvement Monitor key operational metrics and identify trends or areas requiring improvement. Develop and implement strategies to improve driver productivity, route execution, attendance, safety, and customer satisfaction. Analyze operational challenges and develop practical solutions. Help establish processes that allow the operation to scale while maintaining high performance. Communicate operational results, challenges, and improvement opportunities to company leadership. Qualifications Previous leadership, supervisory, logistics, transportation, delivery, warehouse, or operations experience preferred. Experience managing drivers or field-based teams is a plus. Strong leadership and people-management skills. Excellent problem-solving and decision-making abilities. Strong communication and organizational skills. Ability to work effectively in a fast-paced, high-pressure environment. Ability to manage multiple priorities and changing operational demands. Valid driver's license and reliable transportation. Proven record of reliability, accountability, and professionalism. Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays when operationally necessary. What We Offer Competitive compensation based on experience. Performance-based growth opportunities. Career advancement within a growing delivery operation. Leadership responsibility with a direct impact on operational performance. Opportunity to develop and lead a high-performing delivery team. Fast-paced, challenging, and rewarding work environment. Opportunity to grow with an expanding last-mile delivery business. Our Standard We are committed to building a delivery operation known for safety, reliability, accountability, professionalism, and exceptional customer service. If you're a hands-on leader who enjoys solving problems, developing people, and taking ownership of results, we'd like to hear from you.

Pay:

$60,000.00 per year

Work Location:

In person