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Job Description
LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE
"
BEST PLACES TOWORK IN PA
" FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024, and 2025! Lackawanna College is a private, accredited collegeserving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellitecenters in 10 locations around Pennsylvania! Our mission is to provide a quality education to all persons who seek to improvetheir lives and better the communities in which they live. We provide our students with a direct path to a bachelor's degree, associatedegree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people ofNortheastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional highereducation institutions. If our mission inspires you, and you are willing to go the extra mile to help our students succeed, pleasefeel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that onlythe candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a collegerepresentative. No phone calls, please.
ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES
: The Director ofAdvising provides leadership and oversight for Lackawanna College's academic advising process to ensure students are guided into coursesthat align with their academic programs, degree requirements, and developmental or sequential course needs. The Director manages advisingactivities, processes, and services that support student progress, degree completion, retention, and overall student success.
ESSENTIAL FUNCTIONS
Lead Academic Advising Operations and Strategy by overseeing the daily operations, service delivery, and strategic direction ofacademic advising to ensure consistent, student-centered support aligned with institutional goals. Develop and Implement AdvisingPolicies, Processes, and Standards. Establish, evaluate, and refine advising procedures, workflows, communication standards, andescalation protocols to promote efficiency, compliance, and a high-quality student experience. Provide leadership, coaching,performance management, and professional development for academic advisors to ensure consistent application of advising practices andstudent success strategies in the Student Success Center, Academics, and Satellite locations. Use Data to Improve Student Successand Operational Effectiveness . Monitor advising metrics, student persistence, retention, registration, caseload activity, andservice outcomes to identify trends, improve processes, and support proactive interventions. Partner with faculty, programdirectors, department chairs, registrar, financial aid, enrollment, and other campus offices to resolve student issues, improve advisingpathways, and support degree completion and retention initiatives. Ensure technology needed to support students through theadvising process is accurate and up to date, including, but not limited to, Jenzabar and Starfish. Provide strategicoversight and collaboration to assist in MSCHE and other accreditation compliance and processes. Work during high-impactperiods, evenings, and weekends as needed. Perform other duties as assigned to support student success, academic advisingoperations, and the mission of the College.
KEY COMPETENCIES
Strong organizational, analytical, and problem-solvingskills with the ability to manage multiple priorities and support effective advising operations. Demonstrated ability to usestudent information systems, advising platforms, and data to inform decisions, monitor outcomes, and improve student successinitiatives. Excellent interpersonal, written, and verbal communication skills with the ability to work effectively with students,faculty, staff, and campus partners. Sound judgment, critical thinking, and decision-making skills in addressing student needs,operational challenges, and institutional priorities. Collaborative leadership skills with the ability to guide staff, buildrelationships, and support continuous improvement within academic advising.
EDUCATION
Bachelor's degree required. Master'spreferred.
EXPERIENCE
5 years of academic advising experience Supervisory experiencepreferred Documented experience with Jenzabar database or related system Applications will only be accepted via online method by clicking thelink below. Deadline for applications, July 3, 2026. No phone calls, please.
https:
//workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9d114fa5-887f-4687-9b71-ee538589a4bb&ccId=19000101_000001&jobId=568020⟨=en_US&source=CC2 In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964,Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate onthe basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran's status, or geneticinformation in its educational programs and activities, admissions, and with regard to employment. Lackawanna College is an accredited, private, non-profit educationalinstitution providing opportunities for career and personal development within selected associates degree, certificate and continuingeducation program.
