Business Operations Manager 817 East Murry Street, Indianapolis, IN 46227 Hybrid work $65,000 - $75,000 a year - Full-time Apply with Indeed Job Overview J E S & Sons 2-Way LLC, is an established owner-operated Indy based company specializing in business, industrial, and public safety radio communications, and mobile video surveillance systems. Founded in 1976, JES has built a reputation as an industry leader with dependable products, exceptional service, and legacy customer relationships going back decades. We serve a diverse customer base across all 50 states from small independent businesses, regional fulfilment centers and large industrial clients to private and public schools, local and state government agencies, and public safety dispatch centers. As a small, close-knit team, we take pride in our work, value strong relationships, and believe every employee plays an important role in our teams success. We are continuing to grow and are looking for an experienced business leader to help guide our operations and shape the next chapter of our company. About the Position JES & Sons 2-Way is seeking an experienced, motivated, and hands-on Business Operations Manager to oversee and coordinate the day-to-day operations of our company. This is a diverse leadership position with overseeing multiple business functions, including sales, administration, financial operations, human resources, marketing, and service coordination. You will be working independently under the guidance of the company owner, you will serve as a central point of leadership and communication across the company, ensuring that daily operations run efficiently and profitably, while identifying opportunities to improve processes, strengthen internal systems, and identify business growth. We are looking for someone who takes initiative, thinks critically and rationally, and enjoys business process oversight and dynamics. The ideal candidate is comfortable managing multiple priorities, leading employees, making independent decisions, and stepping in wherever needed to keep the business moving forward. This is an opportunity to take meaningful ownership of business operations in a boutique technical industry, work directly with company leadership, and have a tangible impact on the direction and success of an established small business. Key Responsibilities Business Operations & Leadership Oversee daily business operations and coordinate activities across sales, administrative, and technical service departments Provide leadership, direction, and accountability for department employees, including outside sales representatives, office personnel, and service technicians Work directly with company ownership to establish priorities, execute business objectives, and support the company's long-term vision Identify operational inefficiencies and develop, recommend, and implement improved procedures and systems Monitor business performance, departmental productivity, key performance indicators (KPIs), and financial objectives Coordinate employee schedules, meetings, company events, and operational priorities Maintain clear and consistent communication with ownership regarding business performance, employee matters, customer concerns, and operational decisions Financial & Administrative Management Oversee accounts receivable, service order completion and close out, customer invoicing, collections, and outstanding account follow-up Manage accounts payable processes, including reviewing vendor invoices, tracking expenses, and coordinating payments with ownership Maintain and monitor company financial records, budgets, expenses, and operational reporting Assist with bookkeeping and financial administration using QuickBooks Online Coordinate with the company's outside accounting professionals and participate in periodic financial reviews Monitor employee timecards, hours, and productivity, and maintain compensation and employee records Assist with financial planning, budgeting, and business performance analysis Sales & Customer Relationship Management Provide leadership and administrative support to the outside sales team, including coordinating sales activities, account engagement, assigning incoming inquiries, and monitoring sales opportunities Collaborate with ownership and sales personnel to develop sales strategies and identify opportunities and products for revenue growth Assist sales account managers with quotes, proposals, customer follow-up, and account management Monitor sales performance, sales funnel activity, and opportunities for new business. Maintain and develop customer relationships, including supporting house accounts and occasional direct sales activity Assist with customer concerns and escalations, working toward timely and effective resolutions Coordinate with manufacturers, distributors, and business partners Human Resources & Employee Management Coordinate recruiting, applicant screening, interviews, and hiring processes in collaboration with ownership Manage employee onboarding, personnel documentation, and offboarding procedures Administer employee benefits and assist with insurance renewals and related processes Assist with employee development, training, recognition, and performance management Address performance and disciplinary matters in accordance with company policies and with required ownership approval Coordinate workers' compensation and unemployment matters in collaboration with ownership and applicable providers Help foster a positive, accountable, and productive workplace culture Marketing & Business Development Oversee the company's marketing efforts, brand presence, and promotional activities Manage social media content, website updates, and customer-facing marketing materials Schedule and coordinate trade shows, industry conferences, company events, and promotional campaigns Develop marketing initiatives that support sales objectives, customer engagement, and brand awareness Technical Service, Inventory & Project Coordination Coordinate scheduling and workload across the technical service department, including in-house and field service technicians Oversee installation, maintenance, and service project timelines to help ensure work is completed efficiently and within established expectations Monitor inventory levels, equipment movement, repairs, and returns Coordinate purchasing of inventory, parts, and supplies in collaboration with office personnel Oversee general office operations, facilities, and company resources Work closely with the owner, office manager, and technical team to identify and resolve operational challenges, and maintain service quality

Qualifications & Experience Required:

Minimum of 3 years of progressive management, business operations, or comparable leadership experience Previous experience overseeing multiple departments, teams, or business functions Strong organizational, time-management, and prioritization skills Excellent written and verbal communication skills Ability to work independently, make sound decisions, and take ownership of responsibilities Professional customer service and relationship management skills Familiarity with business financials, mark up vs margin, budgets, key performance indicators (KPIs), and operational performance Strong computer skills and proficiency with common business software Positive demeanor and proper appearance Valid driver's license and acceptable driving record

Preferred:

Experience managing operations within a small or mid-sized business Experience with financial reporting, profit and loss (P&L) statements, bookkeeping, accounts receivable, and accounts payable Experience with QuickBooks Online or comparable accounting software Background in sales management, business development, or customer account management Experience developing internal processes, improving operational efficiency, and supporting business growth Familiarity with Microsoft Office, Excel, Google Workspace, and CRM/business management platforms Experience in telecommunications, technical services, public safety, or a related industry is beneficial but not required An applicable college degree is a plus but not required. Equivalent combinations of education and professional experience will be considered. We are more interested in finding the right business leader than requiring a specific degree or industry background. What We're Looking For The right person for this position is someone who: Takes initiative and can work independently without constant direction or tasks Sees problems as opportunities to improve rather than accepting that things have always been done a certain way Is comfortable wearing multiple hats and balancing responsibilities across different departments Thinks ahead, anticipates needs, and follows projects through to completion Can lead with confidence while remaining approachable and personable Communicates openly, consistently, and professionally with employees, customers, vendors, and ownership Understands the importance of accountability, organization, and follow-through Enjoys being hands-on and working alongside a team rather than managing exclusively from behind a desk Is motivated by the opportunity to be part of a company's growth and long-term success Schedule & Work Environment Full-time, salaried position Monday-Friday, typically 8:00 AM-5:00 PM, with a one-hour lunch break Minimum expectation of 40 hours per week Primarily on-site at our Indianapolis office, with occasional field responsibilities Hybrid flexibility of approximately 1-2 remote days per week may be available once the employee is established in the position, subject to business needs and management approval A Safe-Hire annual background check is required prior to employment offer A valid driver's license is required. The position involves local field visits, customer appointments, and occasional transportation of company equipment and materials Occasional evening, weekend, and overnight travel commitments may be necessary for industry conferences, trade shows, training, and business events Compensation & Benefits Our benefits package includes: Employer-paid health insurance Optional employee-paid dental and vision insurance Negotiated annual performance bonus Employer-contributed SEP IRA retirement plan based on weeks worked 40 hours of accrued annual PTO 40 hours of accrued annual vacation vested after 1 year Eight paid holidays annually Company-paid life insurance Company phone or phone reimbursement option Company vehicle or vehicle reimbursement arrangement Professional development and paid training opportunities Why Join JES & Sons 2-Way? At JES, you won't be another manager in a large corporate structure. You will work directly with company ownership, collaborate closely with a small and talented energetic team, and have the opportunity to make meaningful decisions that influence how the business operates. We value employees who bring ideas to the table, take pride in their work, and want to see the company succeed. This position offers the opportunity to build stronger systems, develop people, improve operations, and help guide an established company through its next phase of growth. If you're a proactive business leader who enjoys business financials, solving problems, developing processes, coaching people, and turning ideas into action, then apply today. JES & Sons 2-Way is a drug-free environment and Equal Opportunity Employer.

Job Type:

Full-time Pay:

$65,000.00 - $75,000.00 per year

Benefits:

Health insurance Life insurance

Work Location:

Hybrid remote in Indianapolis, IN 46227