Community Operations Director

Community Operations Director Associa Real Property Management Mason, OH Job Details Full-time $65,000 - $70,000 a year 3 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Qualifications Hospitality Microsoft Excel Microsoft Outlook Coaching Income statement preparation Leadership development Team development Financial statement preparation Expense reports Continuous improvement Conflict management Mentoring Leadership training (staff training program) Leadership development programs Employee engagement Property management Team building Full Job Description Community Association Director (People & Development Focus) Are you a passionate leader who thrives on developing people, strengthening teams, and building a culture of accountability and growth? We're looking for a Community Association Director who is energized by coaching others, leading through challenging conversations, and shaping the next generation of community management professionals. In this role, you will serve as a people-first leader, partnering closely with a counterpart Director who focuses on client relationships and retention. Together, you will drive both team excellence and client success, with your primary focus centered on training, coaching, and employee development. This is an in-office leadership role, with a strong presence required—especially to support onboarding and training for new hires during their first 90 days. What You'll Love About This Role Direct impact on team development, culture, and engagement Opportunity to mentor and grow future leaders in community management Highly collaborative leadership environment with shared accountability Ability to shape onboarding, training programs, and performance standards A role that blends leadership, coaching, and operational support What You'll Be DoingPeople Leadership & Development Lead, coach, and mentor Community Managers and Assistant Managers to drive performance and engagement Conduct regular one-on-one meetings, performance reviews (PPRs), and development conversations Navigate tough conversations with professionalism, clarity, and empathy Build individualized development plans and support career pathing Foster a culture of accountability, continuous learning, and team collaboration Training & Onboarding Oversee and actively participate in new hire onboarding and training, with a strong in-office presence during the first 90 days Develop and refine training programs, tools, and resources for new and existing team members Partner with HR and leadership on recruiting, interviewing, and onboarding strategies Provide ongoing coaching and hands-on support to ensure operational consistency Operational Leadership Partner with the Community Director focused on client retention and growth to ensure alignment between team performance and client expectations Support escalation management, helping team members effectively resolve complex issues Maintain oversight of workflows, deliverables, and team performance metrics Collaborate with leadership on strategic planning and process improvements Team Support & Collaboration Act as a resource and mentor for Assistant Directors and team members Provide coverage and support as needed across the team Work cross-functionally with accounting, HR, and business development teams Contribute to a positive, high-performing, and solutions-driven office environment What You Bring to the RoleRequired Qualifications 7+ years of experience in community management, property management, or a related field 5+ years of leadership or supervisory experience Proven ability to coach, mentor, and develop employees Strong experience handling performance management and difficult conversations Excellent communication skills—written, verbal, and interpersonal Highly organized with strong time management and prioritization skills Proficiency in Microsoft Office (Word, Excel, Outlook) Preferred Qualifications CMCA, AMS, or PCAM certifications Bachelor's degree (or equivalent experience) Experience developing training programs or onboarding processes Familiarity with HOA operations, financials, and board relations What Makes You Successful in This Role You are a people-first leader who believes strong teams drive strong results You are confident in having honest, constructive conversations that elevate performance You lead with consistency, accountability, and empathy You thrive in an in-office, hands-on leadership environment You are passionate about training, coaching, and building future leaders Work Environment & Expectations Primarily in-office role (up to 5 days per week as needed) Strong in-office presence required to support new hires during their first 90 days Collaborative, fast-paced environment with a focus on people and performance Why Join Us We believe that investing in our people is the key to long-term success. In this role, you won't just lead a team—you'll develop talent, shape culture, and make a lasting impact on both employees and the communities we serve.

Job Type:

Full-time Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Experience:

Mentoring:

5 years (Required) Team development: 5 years (Required)

HOA Community Management:

7 years (Required) Property management: 3 years (Preferred) Ability to

Commute:

Mason, OH 45040 (Required)

Work Location:

Hybrid remote in Mason, OH 45040