Development Operations Coordinator The Food Bank of Western Massachusetts - 5.0 Chicopee, MA Job Details Full-time $23.59 - $24.04 an hour 5 hours ago Benefits 403(b) matching Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Parental leave Dependent health insurance coverage Employee assistance program Employee discount 403(b) Professional development assistance Life insurance Retirement plan Paid sick time Qualifications Spanish Customer communication Confidential information handling Spreadsheets English Research Microsoft Office High school diploma or GED Client database systems EMR systems Customer information system software Quality data entry Time management Customer data entry Full Job Description Love data entry? Enjoy organized, routine work where accuracy matters? We may have the perfect opportunity for you! If so, you might be the Development Operations Coordinator we are looking for! See the job description below. For a full job description, visit our website at foodbankwma.org/careers The salary range for this position is $20.52-$30.33 per hour. The expected starting hourly wage is $23.59-$24.04 per hour.

Bilingual Salary differential:

Additional $1.50 per hour for confirmed Spanish proficiency The Food Bank offers: Paid 45 minute lunch 14 days of paid vacation to start, plus 11 paid holidays and 1 floating holiday 10 paid sick days 80% of health insurance premium and 50% of dental insurance premium is paid by the Food Bank Match of up to 3% of retirement plan contributions after 6 months The Food Bank is an equal-opportunity employer that celebrates diversity and is committed to an inclusive environment for all its contracted workers, employees, and volunteers.

JOB OVERVIEW

As our Development Operations Coordinator, you'll play a key role in keeping our donor database accurate, organized, and up to date. This detail-focused position is ideal for someone who enjoys routine, accuracy, and working behind the scenes to keep things running smoothly. You'll also help process and track donations, respond to donor inquiries, and ensure timely donor acknowledgments while working closely with the Development and Finance teams.

REPORTING RELATIONSHIPS

Reports to:

Development Operations Manager Supervises:

No direct reports; may provide indirect supervision to volunteers and temps as needed

ESSENTIAL FUNCTIONS

Maintains donor relationship management databases (NXT and Luminate Online) and performs a variety of functions including: Prompt and accurate processing of incoming gifts including checks, credit cards, ACH payments, employee giving, etc. and updating the monthly batch tracking spreadsheet. Work with Development Operations Manager and Finance Director in training and assisting the Admin Coordinator in ensuring check and cash donations are accurate and processed in a timely manner. Update and review donor records, compile biographical information and assist the Development Operations Manager to maintain accurate and up-to-date constituent information in NXT, Luminate Online, and other 3rd party donor software. Assign new major donors to solicitors to staff fundraisers based on established portfolio thresholds and ensure all major donors are assigned to a staff fundraiser. Generate batch gift detail reports and assist in monthly private support revenue reconciliation with the Development Operations team and Finance division. Update attributes/custom fields, tags and actions in NXT constituent records to ensure groups/segments are properly captured. Review and update Donor Interest Opt-In fields in LO for digital segmented donor outreach. Respond promptly to donor inquiries about monthly giving updates, changes in preferred solicitation methods, and assistance with online donation forms. Must provide excellent customer service, referring to Food Bank colleagues when appropriate. Ensure donor gift acknowledgement letters and annual receipts are processed in a timely manner, and impact data are accurate and up to date. Work with Development Operations Coordinators in updating tribute tracker and ensuring tributes are mailed weekly. Assist the Development Operations Manager with maintenance and oversight of Raiser's Edge NXT and Luminate Online to ensure a high level of data integrity.

OTHER RESPONSIBILITIES

Help to identify opportunities to further streamline database standard operating procedures for efficiency. Assist with training and directing staff database users as needed. Assist with donor cultivation events and activities. Assist in updating/editing donation forms and acknowledgment letters. Provide backup support for other development operations duties to help ensure department coverage. Other duties as assigned by the Development Operations Manager

WORKING CONDITIONS

Office environment and remote work available once to twice a week after training.

JOB QUALIFICATIONS/REQUIREMENTS

Education and training - High school diploma or equivalent Experience - 1+ years of experience in work that requires accuracy such as data entry.

Other skills:

Work history with demonstrated attention to detail and ability to process information in a prompt and accurate way. Outstanding communication, interpersonal, customer service, and research skills. Proficiency in Microsoft Suite and CRM use or management Superb time management and organizational skills, including the ability to work well independently and with others. Ability to maintain strict confidentiality.

JOB PREFERENCES

Bachelor's degree or equivalent Demonstrated customer service skills Experience with Blackbaud Raiser's Edge, Salesforce, or other constituent relationship management software (CRM) 2+ years of data entry experience Experience in data analysis 2 years of non-profit experience Bilingual (English and Spanish)

Job Type:

Full-time Pay:

$23.59 - $24.04 per hour

Benefits:

403(b) 403(b) matching Dental insurance Dependent health insurance coverage Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Application Question(s): Do you have experience using a Customer Relationship Management (CRM) system, or similar such as: Electronic Medical Records systems (EMR), QuickBooks, or any type of large database involving data entry? If so, how much experience (months, years)? Did you include a cover letter with your resume? Both are required for the application, and you will not be considered without one.

Work Location:

In person