A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Director of Operations Sustain Management LLC Okemos, MI Job Details Full-time $40,000 - $50,000 a year 2 days ago Qualifications Google Sheets Google Drive Affordable housing management Property management company experience
Gmail Full Job Description Director of Operations Company:
Sustain Management LLC Location:
Greater Lansing Area (In-person initially; hybrid 1-2 days remote available post-training)
Salary:
$45,000 - $50,000 (Benefits negotiable)
Job Type:
Full-time Overview Sustain Management LLC is a rapidly growing property management company serving the Greater Lansing area. We run our business on three core pillars: exceptional customer service, maximum efficiency, and the Golden Rule—treating others exactly how we would like to be treated. Our dedication to these values earned us the rank of the #1 Property Management Company in 2025 based on Google reviews . We need a fast-moving, sharp Director of Operations to help us maintain this standard as we scale. Your main mission will be to lead our core team, serving as the first line of defense and solving problems before things need to be escalated. This position isn't rocket science, but it requires an exceptional, highly organized leader who can execute under pressure. What You'll Be Doing Leading the
Team:
Act as the direct supervisor and go-to resource for the management team. The "Turn"
Master:
Oversee the move-out process. Schedule contractors, inspect progress, and ensure vacant units are turned over rapidly and efficiently for new tenants.
Leasing & Marketing:
Write killer listing descriptions, post properties on Zillow and through our software and make sure our leasing team is easily connected to these listings.
Process Building:
Look at how we do things and make them better, faster, and more efficient.
Onboarding & Files:
Help bring on new clients and ensure our owner files are 100% complete and compliant.
Compliance & Socials:
Manage evictions, oversee voucher programs (Section 8 / MSHDA) and payments, and keep our social media active.
What We're Looking For Property Management Experience:
You need to know the industry. We don't have time to teach the basics of property management from scratch.
High-Level Multi-Tasking:
You can juggle contractor schedules, tenant complaints, and paperwork without breaking a sweat.
Tech Savvy:
You must be able to quickly learn our industry software and be comfortable navigating Gmail, Excel sheets, and Google Drive.
Process-Driven:
You love creating order out of chaos and building smooth, repeatable systems. What's In It For You?
Salary:
$45,000 - $50,000 to start.
Benefits:
Negotiable. Let's talk about what you need.
Flexibility:
Once you are fully trained and crushing it, you can transition to working from home 1-2 days a week.
