Director, Program Operations — Maryland Child Care Scholarship (Contingent) MetrixIQ Baltimore, MD Job Details Full-time $110,000 - $135,000 a year 16 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Childcare Qualifications Staff supervision Teamwork Fiscal management Team supervision Social service program staff supervision Performance Reporting Team development Bachelor's degree Cost analysis Project budget management Business Administration Business operations Process management Operational budget management Full Job Description Director, Program Operations — Maryland Child Care Scholarship (Contingent) Enabling an accessible and sustainable early childhood ecosystem At MetrixIQ, we bring people, process and technology together to deliver successful program operations. We have a proven track record of delivering value-driven fiscal solutions to early childhood education (ECE) programs at the state and municipal levels across the country. Since 2009, we have distributed over $1 billion in public funding to ECE providers and families. MetrixIQ is an innovative provider of public benefits administration solutions to state and local governments across the country. Founded in 2009, Metrix is a fast-growing company focused on collaborating with our clients to distribute public dollars in a smarter and more efficient manner. We are a small, diverse, and passionate team committed to helping our clients succeed in the communities they serve. We offer a supportive and collaborative environment with room to develop new skills and grow professionally. Together, we are committed to three primary values: Respect. Accountability. Outcomes. Headquartered in downtown Denver, Metrix is currently seeking a Director, Program Operations to lead a new, Baltimore-based program office administering the Maryland Child Care Scholarship (CCS) program for the Maryland State Department of Education (MSDE) — contingent upon contract award, with an anticipated start date of January 1, 2027. What You Will Do This position reports directly to the Vice President of Operations and will lead MetrixIQ's Baltimore-based CCS program office. The Director owns day-to-day contract performance across eligibility determination, provider payment administration, customer service, quality assurance, and reporting, and serves as MSDE's single point of accountability for program delivery. The Director directly oversees a team of Program Analysts and an Enrollment and Eligibility Manager, who in turn leads our Eligibility and Case Management Specialist teams. This is a highly visible leadership role: the person in this seat sets the tone for a program that Maryland families rely on to keep working and keep their children in quality care. This position is contingent upon MetrixIQ being awarded MSDE's Child Care Scholarship Customer Service and Administration contract, with an anticipated start date of January 1, 2027, pending contract execution and Notice to Proceed. Primary Responsibilities

• Lead day-to-day operations of the CCS program, managing schedules, staffing plans, and budget and cost performance across every production unit.
• Directly supervise a team of Program Analysts responsible for performance reporting, SLA tracking, and data-driven identification of operational risk.
• Manage and mentor the Enrollment and Eligibility Manager, who oversees Eligibility and Case Management Specialist teams handling eligibility determinations, redeterminations, and interim changes.
• Own the relationship with MSDE's Contract Monitor and Procurement Officer, serving as the primary point of contact for program performance, escalations, and reporting.
• Build and lead the program's transition-in plan, including staffing, systems access, and knowledge transfer from the incumbent contractor.
• Set and monitor performance against contractually required service levels, driving corrective action when a metric is at risk.
• Partner with the Program Compliance and Review Manager and Technology Solutions Manager to ensure quality, security, and system performance standards are met.
• Represent MetrixIQ in meetings with MSDE leadership, community stakeholders, and childcare providers across Maryland.
• Recruit, hire, and develop a high-performing Baltimore-based team as the program scales.

Qualifications:

• Bachelor's degree required; advanced degree in public administration, business, or a related field preferred.
• At least 7 years of progressively responsible experience managing large-scale public benefits, human services, or government contract operations, including staff supervision through at least one layer of management.
• Demonstrated experience with budget and cost analysis, staffing projections, and performance reporting to a government client.
• Experience standing up or transitioning a new program or contract, ideally within a public-benefits or eligibility-determination environment.
• Strong written and verbal communication skills; comfortable presenting performance data to government stakeholders.
• Must be based in or willing to relocate to the Baltimore, MD area; this role requires an on-site/hybrid presence within the Baltimore region.

Preferred:

PMP certification.

Preferred:

Experience with Maryland state government contracting or the Child Care Scholarship / Child Care Subsidy program specifically.

Preferred:

Familiarity with CCATS, Salesforce Service Cloud, or comparable case-management/eligibility systems.

Preferred:

Experience in early childhood education or child care subsidy administration.

Who we are:

At MetrixIQ, we believe the most successful program operations are delivered by bringing people, process, and technology together for thoughtful solutions. We are an innovative provider of business operations and technology solutions to state and local government entities and nonprofits, primarily in early childhood education funding. We pride ourselves in our ability to deliver smart and efficient services for the full life-cycle of funding programs - from application and eligibility, enrollment, payment, data management, reporting, and related operations. We are a small, passionate team with a mission-driven backbone. We are committed to implementing policies and practices that leave a long-lasting impact in our communities. We embrace diverse perspectives and backgrounds within our team, with our clients, and from those we serve to implement equitable solutions, because we firmly believe the best success stories are when many voices are represented at the table. MetrixIQ is rapidly growing - we have nearly doubled in size in the last 16 months. We are continuing to expand our operations to support our early childhood education clients - including the Denver Preschool Program and Colorado Department of Early Childhood (CDEC). We are known for both our operational and customer service excellence and are looking for someone who brings a high level of commitment and excitement to our team. Why Join Us? MetrixIQ offers a tight-knit and supportive working environment with frequent opportunities to collaborate and learn from your teammates. We take the time to get to know each other and have fun, while also working hard individually and as a team. We have a mission-driven backbone and take great pride in the fact that our work has a direct benefit to the communities we serve. We offer a competitive benefits package including paid time off, affordable health, dental, and vision insurance options, short- and long-term disability insurance, annual cultural stipend, 401(k) match, public transit allowance, and more. MetrixIQ offers a hybrid work schedule depending on client and project requirements - staff may work a mixed schedule of in-office and remote days. In-office days are scheduled to encourage team collaboration and cohesiveness. We understand the need for flexibility and work to accommodate individual team members' needs.

Compensation:

$110,000-$135,000 per year, depending on experience. Full-time; hybrid, based in Baltimore, MD 21201. This position is contingent upon MetrixIQ's award, with an anticipated start date of January 1, 2027.

Pay:

$110,000.00 - $135,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Baltimore, MD 21201