Field Operations Manager

Field Operations Manager FuelCare Lynnwood, WA Job Details Full-time $32 - $36 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Managing technical support teams Customer communication Teamwork Field service Team leadership Operations coordination Service scheduling Staff scheduling Workplace dispute resolution Team scheduling Technical support Dispatching Team development Attention to detail Organizational skills Leading team collaboration initiatives Staffing management Full Job Description Introduction FuelCare is the Pacific Northwest's leading provider of fuel tank inspection, field reporting and fuel polishing services. We work with private companies, government municipalities, and military to ensure that their fuel and fuel tanks are fresh, clean, and ready to provide the highest quality fuel at all times. We also ensure that fuel works as expected when powering fleets or emergency generators. Operations Manager - Field Services FuelCare is seeking an Operations Manager - Field Services to lead the daily execution of field operations, technician performance, scheduling, quality, and operational problem-solving. This role serves as the operational leader of FuelCare's field services division, ensuring work is completed safely, efficiently, and to company standards while maintaining a strong culture of accountability, professionalism, and teamwork. The Operations Manager is responsible for leading field technicians, coordinating daily operations, resolving operational challenges, enforcing quality and safety standards, and ensuring exceptional service delivery to our clients. This position allows the Director of Field Operations to focus on strategy, growth, systems development, and organizational leadership. This is not an administrative management role. The ideal candidate is a hands-on operational leader who enjoys supporting teams, solving problems, maintaining accountability, and driving execution in a fast-paced service environment. The Operations Manager works closely with field technicians, office staff, sales personnel, clients, and senior leadership to ensure operational excellence throughout the organization. Key Responsibilities Operations Leadership Own daily field execution across all service lines. Lead scheduling, dispatching, technician assignments, and workload management. Ensure jobs are completed safely, efficiently, and according to company standards. Monitor operational performance and proactively address obstacles that impact service delivery. Balance resources, staffing, travel, and scheduling priorities. Serve as the primary decision-maker for day-to-day operational execution. Team Leadership & Accountability Directly manage field technicians and support personnel. Serve as the first point of contact for operational and technical questions. Conduct performance coaching, ride-alongs, evaluations, and development discussions. Establish clear expectations and maintain accountability. Address performance concerns, conflicts, and disciplinary matters when necessary. Foster a culture built on professionalism, teamwork, safety, and continuous improvement. Quality & Compliance Ensure consistent adherence to company SOPs and operational standards. Review quality assurance reports and oversee corrective actions. Monitor compliance reporting and operational documentation. Ensure work is performed according to company requirements, client expectations, and applicable regulations. Identify opportunities to improve service quality and operational consistency. Problem Solving & Escalation Resolve day-to-day operational challenges and field issues. Coordinate responses to schedule disruptions, equipment failures, staffing shortages, and client concerns. Manage customer escalations related to field operations. Escalate only significant strategic, legal, financial, or personnel matters to senior leadership. Maintain operational continuity while minimizing disruption to clients and employees. Safety Leadership Lead execution of company safety programs and expectations. Investigate accidents, incidents, and near misses. Implement corrective actions and follow-up measures. Promote a culture where safety remains a daily operational priority. Ensure technicians have the training, resources, and support necessary to work safely. Client & Service Delivery Serve as the operational point of contact for field-related client matters. Communicate project status, delays, scheduling changes, and resolutions professionally. Support long-term client relationships through strong operational execution. Partner with sales and management teams to ensure exceptional customer experiences. Continuous Improvement Identify opportunities to improve scheduling, dispatching, reporting, quality control, and field execution. Assist with developing and refining operational systems and processes. Support implementation of new procedures, technologies, and operational initiatives. Contribute to FuelCare's long-term growth and operational maturity. Qualifications Required Experience leading technicians, service crews, or field personnel. Experience managing schedules, dispatching, workload balancing, and operational execution. Strong leadership, communication, and conflict-resolution skills. Demonstrated ability to drive accountability while maintaining positive team relationships. Strong organizational skills and attention to detail. Ability to make decisions independently and perform effectively under pressure. Industry Experience Preferred Experience in one or more of the following: Petroleum equipment and fuel systems UST/AST services Tank testing and compliance Environmental services Industrial services Mechanical services Construction services Facilities maintenance Utility or infrastructure services Personal Attributes Disciplined, methodical, and highly organized. Leads by example and earns respect through consistency. Strong communicator who can work effectively with technicians, clients, and leadership. Calm under pressure and comfortable making difficult decisions. Takes ownership and follows through. Values accountability without micromanagement. Focused on solutions rather than excuses. Committed to building strong teams and strong operational performance. Technology Environment We use modern, cloud-based tools including Google Workspace, Slack, Smartsheet, CRM systems, scheduling software, and web-based operations tools. FuelCare will provide a company laptop (typically a MacBook Air) and all necessary software.

Compensation & Benefits Hourly:

$32 - $36 Based on experience

Bonuses:

Performance-based bonus opportunities tied to operational goals, team performance, safety, quality, and company success.

Hours:

Full-time Location:

Hybrid - Minimum 3 days per week in office with periodic travel and on site work as needed.

Benefits for eligible employees:

Health, dental, and vision, with a portion paid by employee Simple IRA retirement account Paid holidays, vacation, and sick leave

Job Type:

Full-time Pay:

$32.00 - $36.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Application Question(s): Do you hold any current fuel industry related certifications? (Ex. ICC U1, U3, Veeder - Root, Franklin Fuels, etc.) Do you have a minimum of two fuel industry references? What experience do you have working with regulated facilities?

Work Location:

Hybrid remote in Lynnwood, WA 98036