Front Desk/Operations Coordinator

Front Desk/Operations Coordinator State of Colorado - 3.3 Denver, CO Job Details Full-time $55,000 - $60,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance 401(k) Life insurance Qualifications Employee onboarding Guest relations Operations management Vendor management Phone communication Facilities management Greeting customers Process improvement Mid-level Improving operational efficiency Fleet management Administrative experience Store opening/closing procedures Salesforce Cloud Analysis skills Task prioritization IT support Customer support ticket management Vendor relationship management Order placement Cleaning Equipment maintenance Clerical experience CRM system proficiency Office management Onboarding process management Cash handling Client interaction via phone calls Full Job Description

JOB OVERVIEW

The Office of Economic Development and International Trade ("OEDIT") was created to foster a positive business climate that encourages quality economic development through support of local and regional economic development activities throughout the State of Colorado. A comprehensive slate of programs within OEDIT's divisions work together to offer economic development services for all Colorado businesses - new and expanding, traditional and emerging, small and large - including retention programs to ensure continued competitiveness of Colorado's economic base, and job training to keep Colorado's workforce the best in the nation.

EXAMPLE OF DUTIES POSITIONOEDIT

is seeking an organized, personable, and proactive Front Desk/Operations Coordinator to be the welcoming face and operational backbone of our office. This crucial role oversees the general daily operations of our dynamic office supporting 130 employees. The ideal candidate will thrive in a fast-paced environment, balancing the energy of greeting visitors and supporting staff with periods of focused, independent work. In addition to core administrative duties, this position offers the opportunity to support various divisions on special projects.

This is a full-time, Monday through Friday position, 8:00 AM - 5:00 PM, located exclusively in our downtown Denver office. Remote work is not permitted for this role.

RESPONSIBILITIESGuest ServicesServe as the first point of contact, providing personalized, friendly, and professional customer service to all guests and clients in person and over the phone.

Proactively learn and maintain a strong working knowledge of OEDIT's diverse programs to effectively respond to inquiries, provide relevant information, and direct requests to the appropriate staff member.

Maintain the professional appearance and functionality of the reception and kitchen areas, including light routine cleaning and assisting with meeting room setup and cleanup.

Office Management SupportResponsible for the daily opening and closing of the office (8:00 AM - 5:00 PM).Manage all incoming correspondence, including picking up, sorting, and distributing mail, and addressing general online inquiries received through the OEDIT website and the main office email inbox.

Order, maintain, and meticulously manage all office, kitchen, and shipping supplies to ensure continuous availability.

Coordinate state resource reservations, including fleet vehicles, conference rooms, and hoteling workstations; ensure fleet vehicles receive routine maintenance and report mileage monthly.

Act as the primary liaison with building management and external vendors to resolve facility, maintenance, and office-wide issues (e.g., office closures, deliveries).Oversee and maintain all office equipment (e.g., printers, copiers) to ensure uninterrupted function.

Support Human Resources with new employee onboarding/offboarding logistics (e.g., IT equipment, network ID)Process and log all incoming cash and checks; enter all operations department invoices into Salesforce.

Support employee IT requests by submitting and tracking tickets through ServiceHubUpdate and manage relevant intra-office information on the intranet (e.g., employee lists, emergency planning materials).Serve as the designated fire warden and safety manager for the office, including attending annual training.

Project Support & Operations StreamliningProactively identify and address staff needs for administrative support and assistance on various projects across OEDIT divisions.

Prioritize a variety of incoming administrative and project tasks to ensure timely completion.

Maintain a strong awareness of existing office procedures and proactively identify opportunities for process improvement and streamlining.

ADA CoordinationAct as OEDIT's lead resource for accessibility and disability nondiscrimination regulations, ensuring full compliance with Title II of the Americans with Disabilities Act (ADA).Triage and direct external ADA complaints and grievances to the appropriate program staff.

Actively participate in ADA coordination training and working group meetings through the State Equity Office, Rocky Mountain ADA Center, and other relevant ADA resources.

SUPPLEMENTAL INFORMATION

Salary Range:

$55,000 - $60,000 AnnuallyThis position is considered non-classified, which means the position is not part of the Colorado State Personnel System. Therefore, the individual appointed to this position is considered at-will, and is not covered by the State Personnel Rules or the State Classification System. However, this position does come with the same benefits (retirement, insurance, etc.) as every other State employee, and with the same opportunities, pride and passion that comes with working for the great State of Colorado. Even though employment is at-will, non-classified positions have protections against discrimination and retaliation in state and federal employment laws. "At-will" employment means that either the employee or the State may terminate the employment relationship at any time for any reason or no reason, with or without notice or cause, as long as no federal or state law is violated.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. BenefitsThe State of Colorado/Office of the Governor offers generous benefits to full-time employees including: Annual leave accrued at 13.33 hours per monthSick leave accrued at 6.66 hours a month11 paid holidays per yearMedical plans - choice of Cigna or Kaiser; several plan options (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premiumDental and vision plansFlexible spending accountsState-paid life insurance policy of $50,000Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contributionOptional 401(k) and 457 plans for additional retirement savingsState-paid short-term disability coverageAdditional optional life and disability plansAccess to the Colorado State Employee Assistance ProgramMembership opportunity with the Credit Union of ColoradoRTD (transit) EcoPassTraining and professional developmentTo learn more about State of Colorado benefits, please visit: https://www.colorado.gov/dhr/benefitsEquity, Diversity and InclusionThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

To learn more about the "State of Colorado For All", visit our Equity, Diversity, and Inclusion website.

ADAAA AccommodationsThe Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator, the

Director of Human Resources:

application must provide sufficient detail about your background and experience to allow the screening panel to properly assess your experience in the required elements, including your experience and achievements. Due to the large volume of resumes we receive, we do not acknowledge receipt of each application and are unable to give status updates. If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity.