Manager, Operations

WHO WE ARE

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com. At Team 24, we're driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE

You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's

Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage , we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24

Hour Home Care:

Glassdoor Page Sound interesting? Read on for more details!

THE ROLE

The Manager, Operations oversees day-to-day operations for a single branch or local market, ensuring consistent execution of service delivery, staffing readiness, and customer support. This role is responsible for translating established processes into reliable local execution, managing frontline teams, and maintaining operational discipline. The Manager drives timely service initiation, resolves operational issues, and ensures the branch operates efficiently within a high-volume, service-oriented environment. Primary Responsibilities Lead daily branch operations, ensuring consistent execution of workflows, service delivery, and operational routines Coordinate staffing readiness, onboarding progress, and scheduling to support timely service starts and coverage needs Monitor referral-to-start processes, ensuring timely follow-up, task completion, and progression of new client services Oversee customer service interactions, resolving escalations and ensuring timely, accurate communication and documentation Supervise and develop frontline staff, setting priorities, monitoring performance, and reinforcing accountability Identify and resolve operational issues, escalating risks and driving solutions to maintain service continuity Maintain accurate documentation and operational tracking to support compliance and performance visibility This is a hybrid position, coming into the Concord office 3x per week.

WHAT YOU BRING TO THE TABLE

Qualifications 3-5+ years of experience in operations, staffing, scheduling, customer service, or care delivery environments Experience managing day-to-day operations for a branch, site, or local market preferred Experience supervising frontline teams in a fast-paced, service-oriented environment Familiarity with onboarding workflows, scheduling coordination, and service delivery operations Experience in healthcare, home care, disability services, or similar regulated environments preferred Proficiency in Microsoft Office; experience with CRM or workflow systems preferred Ability to travel up to 25% Skills Operational execution and workflow management Staffing coordination and scheduling readiness Customer service and escalation resolution Team supervision and performance management Problem-solving and decision-making Communication and cross-functional coordination Time management and task prioritization Accountability and attention to detail

WHAT WE BRING TO THE TABLE

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

By Email:

info@dcba.lacounty.gov

By Web:

https://dcba.lacounty.gov/contact-us/

By Phone:

(800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).