Operations Manager The Elevated Collective Ferndale, MI Job Details Full-time Up to $55,000 a year 10 hours ago Benefits Work from home Qualifications Customer communication Customer service Administrative experience Business Administration Associate's degree Process management Full Job Description Company Description The Elevated Collective is a trusted real estate agency dedicated to helping clients find their dream homes and investment properties. With a team of experienced and passionate agents, We are seeking a passionate Operations Manager to help elevate our space! Role Description This is a full-time hybrid role for an Operations Manager at The Elevated Collective. This position will be open at the beginning of 2nd Quarter, or possibly sooner. As Operations Manager, you will be pivotal in maintaining operational efficiency, holding the team accountable to performance standards, and driving results.

Key responsibilities include:

Agent Accountability:

Ensure all agents are on track to meet their quarterly goals by closely monitoring their performance and discussing any obstacles with the team lead.

Performance Tracking:

Regularly review agent KPIs and track progress toward hitting quarterly objectives, ensuring team accountability and productivity.

Systems Management:

Manage and optimize systems (e.g., CMA Follow UP Boss, Zillow) to ensure seamless operation and effective reporting.

Process Improvement:

Identify and implement strategies to improve efficiency and overall team performance.

Project Coordination:

Lead and organize key events, including client appreciation events, team meetings, and training sessions.

Onboarding & Training:

Support new agents and staff through effective onboarding and training processes to quickly integrate them into the team. Recruiting and nurturing agents outside of our team. The role is located in Ferndale, MI with the flexibility for some work from home. Qualifications Communication and Customer Service skills Office Administration skills Familiarity with Office Equipment Strong organizational and multitasking abilities Attention to detail and problem-solving skills Experience in office management or related field Proficiency in Google Office suite Associate's preferred

Job Type:

Full-time Pay:

Up to $55,000.00 per year Ability to

Commute:

Ferndale, MI 48220 (Required) Ability to

Relocate:

Ferndale, MI 48220: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Ferndale, MI 48220