About the Role The Operations Manager owns day-to-day freight execution at PGL, from booking through closeout. Set the procedures, oversee carrier compliance and pricing, and make sure every load has clear ownership and coverage. While leading and coaching a team, working alongside sales and operations on processes and systems readiness. Key Responsibilities Shipment execution Establish procedures for booking, pickup, tracking, delivery, documentation and closeout. Monitor loads and service failures through to resolution. Carrier compliance oversight Ensure the compliance team applies approved qualification standards, verify records and documents eligibility decisions. Respect unresolved holds and established exception rules. Pricing and capacity oversight Guide lane research, carrier sourcing, cost analysis and complex quotations. Confirm that proposed service commitments have sufficient operational support. Exception management Coordinate responses to missed pickups, delays, breakdowns, temperature concerns, rejected freight, suspected fraud and potential claims. Coverage and escalation Establish primary and backup ownership, after-hours coverage and escalation contacts so assigned freight stays covered. Operational coaching Help team assess shipment feasibility, communicate accurately and maintain complete records. Coordinate coaching with Sales and Training. Systems and process readiness Validate operational workflows across Highway, DAT, Truckstop, etc. Accounting coordination Ensure operations supplies complete PODs, approved accessorial support and shipment records. Accounting retains its assigned billing and payment approvals. Qualifications Required 3 years of experience in freight brokerage or logistics operations, including time leading or coaching a team. Working knowledge of carrier qualification, load execution, exception handling and claims. Experience building procedures and holding a team to them, including coverage and escalation plans. Clear written and verbal communication with carriers, customers and internal teams. Comfortable with cost analysis and quoting, with sound judgment on what operations can support. Preferred Experience with Highway, DAT or Truckstop. Experience with a TMS. Background in fraud prevention or temperature-controlled freight.

Pay:

From $60,000.00 per year

Benefits:

Flexible schedule Paid time off Relocation assistance

Work Location:

Hybrid remote in Laredo, TX 78045