Operations Manager II

Adecco is assisting a local client recruiting Operations Manager II opportunities in San Bruno, CA(Hybrid role). This is an excellent opportunity to join a winning culture and get your foot in the door for being known for leading American multinational technology corporation specializing in internet-related services, including its flagship search engine, online advertising, software, hardware, and artificial intelligence (AI).Operations Manager II sounds like something you would be interested in, and if you meet the qualifications listed below, apply now!

• Key Responsibilities
• Drive day-to-day operations with suppliers and internal partners, ensuring compliance with legal, risk, financial, and privacy guidelines.
• Provide operational leadership across workflows and engage service provider teams to ensure effective execution.
• Contribute to the design and continuous improvement of operational review processes to generate actionable insights into supplier and workflow performance.
• Strategize closely with quality specialists or directly with suppliers (depending on vertical) to ensure adherence to SLAs and PRDs.
• Deliver business reviews that summarize supplier performance and facilitate feedback exchanges on scaling strategies with minimal guidance.
• Influence automation, tooling, and robotics enhancements
• Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify execution gaps.
• Drive the sharing and scaling of operational successes, best practices, lessons learned, and improvement opportunities internally and externally when appropriate.
• Contribute to case studies, training initiatives, and industry or internal forums.
• Execute supplier and internal partner selection, onboarding, performance reviews, and progress evaluations for specific projects or initiatives.
• Ensure supplier activities are aligned with overarching program and business objectives.
• Provide actionable feedback to service providers and internal stakeholders to simplify complex workflows and support scalable operations.
• Partner with service provider and internal teams to define, implement, and sustain process improvements and operational changes.
• Respond to employee and stakeholder inquiries within SLA requirements.
• Resolve employee query exceptions, escalations, and high-volume ticket issues.
• Analyze ticket trends to streamline, standardize, or eliminate recurring issues.
• Support employee-facing queues and stakeholder escalations with limited guidance.
• Support stakeholders in understanding policies, workflows, and operational processes.
• Contribute to the management of strategic relationships with key internal and external stakeholders.
• Participate in and help drive stakeholder meetings to define business objectives, operational requirements, and success criteria.
• Contribute to delivery of business requirements through the right supplier strategy, including:
• Required Qualifications
• Supplier and vendor management
• 5+ years of experience managing scaled outsourcing operations within a technology company.
• 5+ years of experience working with, supervising, and managing third‑party logistics or service provider relationships.
• Demonstrated ability to operate independently and deliver results with minimal guidance.
• Scaled operations and workflow optimization
• SLA/PRD management and performance analytics
• Process improvement and operational excellence
• Stakeholder communication and escalation management
• Data‑driven decision making
• Change management and continuous improvement What's in this Operations Manager II position for you?

Pay:

$80.29 - $97.22 (33.01/hr.) /hr.

Shift:

Hybrid Role // 8:00 AM-5:00 PM Mon- Fri // San Bruno, CA Weekly paycheck Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy with thousands of free upskilling courses. This Operations Manager II is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Operations Manager II position and other opportunities with San Bruno, CA apply today!

• Pay Details:

• $80.

29 to $97.22 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

• Massachusetts Candidates Only:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.