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Partner Program Operations Manager - United States
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Cornerstone OnDemand
Remote
Full-Time
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Job Description
Job Title :
Global Partner Programs ManagerLocation :
Remote (United States)About the RoleCornerstone OnDemand is seeking a strategic and execution-focused Global Partner Programs Manager to define, design, and operationalize a world-class partner program across our global ecosystem. This role will play a critical part in shaping how we engage, enable, and grow with partners across multiple routes to market.You will work cross-functionally with Sales, Alliances, Marketing, Operations, and Regional Leadership to build scalable, data-driven programs that accelerate partner-sourced and partner-influenced revenue.
In this role you will...Program Strategy & Design
- Define and evolve a global partner program strategy aligned to company growth objectives.
- Design program frameworks including partner segmentation, tiering models, and engagement structures.
- Develop differentiated value propositions for various partner types (e.g., resellers, SI partners, technology partners, OEMs).Program Deployment & Operationalization
- Lead end-to-end rollout of global partner programs, ensuring regional adaptability and scalability.
- Build and document program policies, processes, and governance models.
- Partner with systems and operations teams to implement program infrastructure (PRM tools, workflows, reporting)Routes to Market & Partner Models
- Establish and optimize multiple routes to market, including resale, referral, services-led, and co-sell models.
- Collaborate with GTM teams to ensure alignment between direct and partner-led motions.
- Design and manage partner incentive structures, including rebates, SPIFFs, and performance-based rewards.
- Create frameworks for partner lifecycle management (recruitment, onboarding, enablement, growth).
- Drive adoption of program benefits through clear communication and partner marketing strategies.
- Define KPIs and success metrics for partner program effectiveness (e.g., partner-sourced revenue, pipeline contribution, activation rates).
- Build dashboards and reporting to track performance and inform continuous improvement.
- Conduct regular program reviews and recommend optimizations based on data insights.
- Partner closely with Sales, Marketing, Finance, Legal, and Product teams to ensure program alignment and execution.
- Act as a central point of coordination for global partner initiatives.
- 5+ years of experience in partner/channel programs, partner operations, or partner strategy roles.
- Proven experience designing and scaling partner programs in a global SaaS or technology environment.
- Strong understanding of diverse routes to market (resell, referral, SI, alliances, marketplace, etc.).
- Experience with incentive design, partner tiering, and program governance.
- Demonstrated ability to operationalize programs, including tools, processes, and metrics.