Full Job Description Position:

Operations Manager, Maintenance Reports to:

Branch Manager Direct Reports:

Crew Leaders Classification:

Full-Time Salary Exempt Position Core Profile:

The Landscape Maintenance Operations Manager is responsible for overseeing the full scope of landscape maintenance operations, ensuring that daily field activities are executed efficiently, safely, and to the highest quality standards. This role plays a critical leadership function, aligning operations with customer expectations, business goals, and safety requirements. The Landscape Maintenance Operations Manager provides direct oversight of crews, supports customer satisfaction initiatives, contributes to financial performance, and fosters a culture of continuous improvement across the branch.

Differentiators :

Operational Oversight and Efficiency:

Leads multiple maintenance crews, coordinates workflow, and ensures on-time, high quality job completion. Proven ability to overcome field challenges and remove operational roadblocks.

Quality and Safety Assurance :

Maintains a proactive approach to job site safety and equipment care. Promotes a culture of safety through routine audits, coaching, and hands-on leadership.

Customer Coordination and Satisfaction:

Collaborates with Account Managers to ensure service quality, resolve issues, and identify enhancement opportunities. Drives customer loyalty through operational excellence.

Financial and Resource Management:

Monitors labor and material usage, validates job costing data, and ensures accurate documentation for payroll and billing. Manages snow operations during winter months.

Strategic Communication and Collaboration:

Acts as a liaison between crews, Account Managers, and leadership. Identifies opportunities for sales and process improvements through clear, timely communication.

Talent Acquisition and Development:

Supports hiring, onboarding, and development of crew leaders and technicians. Conducts regular performance check-ins and drives continuous team improvement.

Accountabilities:

Daily Operational Coordination:

Lead Morning Huddles to set expectations and review daily goals with crews; Coordinate with Account Managers on job scopes, schedule adjustments, and customer feedback; Allocate crews to appropriate jobs and provide field support and direction throughout the day; Review job tickets, notes, and schedules for accuracy and efficiency

Quality and Safety Assurance:

Conduct regular job site visits to inspect quality and enforce safety standards; Ensure proper care and maintenance of company vehicles and equipment; Monitor compliance with company safety policies and provide corrective coaching as needed

Customer Coordination and Satisfaction:

Support Account Managers in addressing service concerns and customer inquiries; Identify and communicate opportunities for enhancement services; Serve as an escalation point for field-related customer issues and implement corrective actions

Financial and Resource Management:

Approve timesheets and verify daily work logs for payroll accuracy; Monitor labor and materials to ensure efficient job execution and cost control

Strategic Communication and Collaboration:

Maintain consistent communication with internal teams to align on schedules and expectations; Participate in leadership meetings and contribute to branch-level strategic planning; Support sales and operational planning through forecasting and issue resolution

Talent Acquisition and Development:

Assist in recruiting, interviewing, and onboarding new crew members; Provide coaching and support for crew leaders and technicians; Conduct weekly 1-on-1 meetings with crew leaders to review performance and set improvement goals

Preparation and Planning:

Prepare materials for upcoming jobs including maps, planners, and purchase orders; Ensure customer and property information is accurate, complete, and up to date; Account for special site requirements, \"no-touch\" areas, and service exceptions Seasonal Operations Management (applicable in snow markets): Oversee snow operations during winter, including on site management and post-event reporting; ensuring adherence to safety procedures and effective execution of snow removal tasks. This list of responsibilities is not exhaustive, and other duties may be assigned as dictated by business needs.

Experience and Qualifications:

Education:

Bachelor's Degree preferred; a degree in Horticulture or a related field is highly desirable. Alternatively, a combination of education and relevant experience that provides equivalent knowledge, skills, and abilities will be considered.

Industry Experience:

3-5 years of experience in the landscape industry, demonstrating a solid understanding of landscape production, maintenance, and service delivery.

Leadership Experience:

2-3 years of experience in the landscaping industry; experience managing field operations, production crews or site-level services

Technical Proficiency:

Proficient in Microsoft Office Suite and general PC applications, with the ability to utilize software tools for scheduling, reporting, and communication.

Skills:

Team Collaboration:

Strong ability to lead and work with diverse teams across functions o

Multitasking and Prioritization:

Able to manage multiple schedules, crews, and tasks simultaneously o

Horticultural Knowledge:

Solid understanding of plant care, turf management, and site maintenance

Analytical Skills:

Ability to assess job site performance, resource usage, and cost metrics

Technical Proficiency:

Proficient in Microsoft Office Suite; experience with ERP, job scheduling, or routing tools a plus

Organizational Skills:

Exceptional at managing schedules, work logs, and operational workflows

Communication Skills:

Clear, professional verbal and written communication for internal and external stakeholders

Key Performance Metrics:

Job completion timeliness and accuracy Customer satisfaction and service issue resolution rate Crew efficiency and labor cost control Safety compliance and incident reporting metrics Employee performance and retention Enhancement opportunities identified and communicated

Working Conditions and Availability Disclosure:

Work is performed in both indoor and outdoor environments. Outdoor conditions may include regular exposure to extreme heat, cold, wind, rain, and sun. There is potential exposure to noise, dust, pollen, insects, and other naturally occurring environmental hazards, as well as moving mechanical parts and sharp objects. Work may also be performed on uneven terrain, near traffic, or in active construction or landscape zones. Moderate physical activity, including walking, standing, and limited lifting associated with site visits and operational tasks. Office-based duties require frequent use of a computer and standard office equipment for tasks such as scheduling, reporting, communication, and administrative planning Requires flexibility and a willingness to work non-standard business hours, including early mornings, evenings, and occasional weekends, depending on operational needs. 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