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Job Description
Are you a growing leader who wants more than just a job title? Do you enjoy leading people, solving real-time problems, building strong teams, and making sure customers receive excellent service? Maid in America is a local residential cleaning company built around a simple mission: to create clean, stress-free homes while providing meaningful opportunities for the people who serve them. We are looking for a Service Operations Leader to help lead the daily service operation at one of our growing locations. This is not a desk-only role. This is not a "just tell people what to do" role. This is a hands-on leadership role for someone who can help team leaders grow, protect our cleaning standard, support our cleaners, and make sure customers experience the level of care Maid in America is known for. If you are passionate about developing people, building systems, and taking ownership when things get messy, this role is for you. This opportunity is for you if: You are a confident, steady, self-starting leader who takes ownership without needing to be micromanaged. You believe leadership means serving the team, setting clear expectations, following through, and holding yourself and others accountable. You care about customers and understand that a clean home can create space for families to breathe, connect, and live with less stress. You care about frontline team members and believe cleaners deserve strong leadership, clear communication, proper training, and a team environment where they can succeed. You are organized, thorough, and accurate. Details matter to you because you know small misses can create big problems. You can follow a process, improve a process, and help others stay united around the process. You do not get rattled when schedules change, team members call out, customers need support, or the day does not go according to plan. You communicate clearly, directly, and with purpose while staying respectful, calm, and solutions-focused. You have high character, hold yourself accountable, and expect the same from the people you lead. You like being part of building something that is growing and improving, even when everything is not perfectly figured out yet. You want a role where your leadership directly impacts customers, cleaners, team leaders, and the future of the company. If that does not sound like you, this probably is not the right fit. But if you are still reading and feel like we are describing you, keep going. This opportunity is not for you if: You want a management title but do not actually want to lead people. You avoid direct conversations when expectations are not being met. You blame the schedule, the customer, the cleaner, or the process instead of taking ownership and finding the solution. You prefer predictable environments where every answer is already built for you. You get overwhelmed when multiple problems need attention at the same time. You think following systems and standards is optional. You believe accountability is negative instead of a path to growth. You want to be told exactly what to do all day instead of taking initiative. You get frustrated by frontline team members instead of developing them. You are looking for a role where you can coast, stay comfortable, or do the bare minimum.
About the role:
The Service Operations Leader is responsible for helping turn our service promise into reality. The heart of this role is simple: You will help build and run a service operation where customers want to stay, cleaners can succeed, team leaders grow, and the company can scale without lowering its standards. When a new customer says yes, this role helps make sure the customer is properly integrated into the operation. When the schedule is built, this role reviews and approves it to make sure it makes operational sense. When team leaders need support, coaching, or accountability, this role leads them. When quality slips, this role helps identify the issue and correct it. When cleaners need clarity, supplies, training, or support, this role helps make sure the field team is set up to succeed. The four things you will own 1. Customer integration and first-30-day service success You will help own the operational handoff after a customer joins Maid in America. That means making sure customer details, preferences, expectations, and job requirements are clear before the cleaning team arrives. You will help ensure the first clean and first 30 days of service go well operationally, so new customers feel cared for and confident they made the right decision. 2. Schedule approval, capacity, and daily service execution You will review and approve the schedule before it goes live to make sure the right teams are assigned to the right jobs, capacity is used wisely, and the day is set up for success. You will help solve day-of operational problems, support team leaders, adjust when reality changes, and make sure jobs are completed with quality, care, and efficiency. 3. Team leader development and cleaner retention You will directly lead and support team leaders, who then lead their cleaning teams. This role is about leaders developing leaders. You will coach team leaders, help them train and support their team members, reinforce expectations, and create an operating environment where cleaners have clarity, support, supplies, accountability, and a real opportunity to grow. You are not expected to personally train every cleaner forever. You are expected to help build team leaders who can train, lead, and develop their own teams. 4. Quality, standards, and labor efficiency You will help protect the Maid in America cleaning standard through inspections, coaching, feedback, accountability, and process improvement. You will help ensure our teams follow SOPs, complete jobs correctly, reduce complaints and corrected cleans, and use labor hours responsibly so we can deliver excellent service while maintaining a healthy business. What you can expect to do: Review and approve the service schedule before it goes live. Support daily cleaning operations across the location. Lead, coach, and hold team leaders accountable. Help team leaders train and develop their cleaning team members. Support cleaner retention by helping create a clear, fair, organized, and people-first field environment. Conduct jobsite visits, inspections, and quality checks. Help resolve service issues, corrected cleans, customer concerns, and operational escalations. Monitor supplies, equipment readiness, and field team needs. Work with our office/admin team to ensure job notes, customer preferences, scheduling updates, and communication are accurate. Identify training gaps, process issues, schedule problems, quality trends, and opportunities for improvement. Help protect labor efficiency by paying attention to job timing, capacity, team assignments, and schedule execution. Communicate clearly with leadership about what is working, what is broken, and what needs to improve What success looks like: You will be successful in this role if: Team leaders are becoming stronger leaders. Cleaners feel clear, supported, prepared, and held accountable. Customers experience consistent, high-quality service. The schedule is realistic, approved, and executed well. Quality issues are caught, corrected, and reduced over time. The field team has what it needs to succeed. Problems are solved before they constantly escalate to senior leadership. The location can grow without chaos, burnout, or a drop in standards.
Experience and qualifications:
Required:
Leadership experience in a service, field, hospitality, cleaning, retail, logistics, military, or operations environment. Strong communication skills. Ability to coach, correct, and support people with professionalism. Comfortable making real-time decisions in a fast-moving environment. Organized, detail-oriented, and able to follow systems. Able to work in both office and field environments. Reliable, punctual, and accountable. High character and strong ownership mindset.
Preferred:
Experience leading frontline teams. Experience in residential cleaning, home services, hospitality, facilities, or field operations. Experience with scheduling, quality control, training, or team leader development. Experience helping launch or grow a new location, team, or department. Compensation and benefits $48,000-$58,000 base salary, depending on experience. Bonus opportunities based on performance and operational outcomes. Paid time off. Hybrid office and field leadership environment. Growth opportunities as Maid in America continues to expand. Personal and professional development. A team environment built around communication, ownership, high standards, and celebrating wins together. Why Maid in America? Maid in America is not just trying to clean homes. We are building a company where customers feel cared for, team members have meaningful opportunities, and leaders are developed from within. We believe clean homes change environments. We believe changed environments can change lives. And we believe the people doing the work deserve strong leadership, clear expectations, and real opportunity. If you are the kind of person who wants to help build something, lead people well, and raise the standard every day, we want to hear from you.
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//go.cultureindex.com/p/k3fBXUQtfVSS120DJys We are looking for one Service Operations Leader who understands what we are building and wants to grow with us.
Pay:
$48,000.00 - $58,000.00 per year
Benefits:
Paid time off Application Question(s): Do you have a personal vehicle and a valid driver's license?
