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Acrisure Midwest Partners Insurance Services, LLC
Commercial Transportation Insurance Operations Manager
Career Insights for Operations Manager (General)
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Based on Texas data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$101,884 / year median in Texas
+10% projected growth
Job Description
Commercial Transportation Insurance Operations Manager Acrisure Midwest Partners Insurance Services, LLC - 2.6 Addison, TX Job Details Full-time 15 hours ago Benefits Commuter assistance Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Employee discount Paid sick time Pet insurance Qualifications Financial services customer support Customer relationship building Team leadership Coaching Talent management Property & Casualty License Managing clients in a customer support role Team development Industry trends Customer relationship management Leading team collaboration initiatives Operational excellence initiatives Process improvement planning Business operations Managing business operations budgets Stakeholder relationship building Organizational budget management Team building Full Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary We are seeking a Commercial Transportation Insurance Operations Manager to join our growing Commercial Insurance Transportation team. The Manager role contributes to the overall health and success of the organization by executing operational strategies and strengthening processes and procedures that drive service excellence, business performance, and exceptional client and colleague experiences. This role serves as a champion of Acrisure's performance culture, operational excellence, and client-focused values. Responsibilities Lead and implement operational strategies, process improvements, and workflow enhancements that drive efficiency, scalability, and service quality. Develop, coach, and engage team members while fostering a culture of accountability, collaboration, continuous improvement, and client-focused service. Monitor operational performance through KPIs, dashboards, and business metrics to drive informed decision-making and continuous improvement. Manage operational resources, workforce planning, budgets, and expenses to support business objectives and financial performance. Ensure compliance with company policies, regulations, and operational best practices while identifying and mitigating potential risks. Support client retention and business growth initiatives through exceptional service delivery and resolution of complex client issues. Partner with cross-functional leaders to align operational priorities, improve business outcomes, and support organizational growth. Champion process optimization, automation, and technology adoption initiatives to enhance operational effectiveness and scalability. Requirements Active Property & Casualty insurance license required. Proven ability to lead, coach, and develop high-performing teams. Strong business judgment, decision-making, and problem-solving skills. Demonstrated experience implementing process improvements and driving operational excellence. Analyze performance metrics and leverage data to improve operational results. • Strong understanding of customer needs, market trends, and competitive factors. Demonstrated success delivering exceptional client and colleague experiences. Ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment. Excellent communication, collaboration, and relationship-building skills. Willingness and ability to travel up to 25%. Education and Experience Bachelor's degree in Business Administration or a related field preferred. Minimum of 5 years of progressive experience in Commercial insurance, financial services, professional services, or a related industry. Experience in Commercial Insurance Transportation is highly preferred. Minimum 2 years of experience managing teams, including hiring, performance management, coaching, and talent development. Experience overseeing operational resources, workforce planning, and budget management. Experience supporting business development, client retention, and growth initiatives. Relevant industry licenses, certifications, or designations highly preferred. #LI-LS1 #LI-Hybrid Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.