$21 an hour 2 hours ago Benefits Opportunities for advancement Qualifications Customer communication Filing English Administrative experience Attention to detail Organizational skills Full Job Description Operations Coordinator HR & Administrative Eagles Point Security
Duncanville, TX Pay:
$20.00
21.

00 per hour (Based on Experience) Full-Time | Monday-Friday | Growth Opportunity Join a Growing Multi-State Security Company Eagles Point Security is expanding its Texas operations and is seeking a highly organized, dependable, and proactive HR & Administrative Operations Coordinator . This is a key position combining Human Resources, recruiting, employee administration, client communication, scheduling support, and daily operations coordination . The person in this role will be expected to take ownership of assigned responsibilities, communicate professionally with clients and employees, and follow tasks through from beginning to completion. Human Resources & Employee Relations Manage day-to-day HR responsibilities for Texas employees. Recruit, screen, interview, and assist with the selection of qualified candidates. Coordinate hiring and onboarding of new employees. Prepare and maintain new-hire documentation and personnel files. Verify security licenses, certifications, identification, and required employment documentation. Maintain confidential and accurate employee records. Track employee attendance, call-offs, tardiness, no-shows, and performance concerns. Prepare verbal and written disciplinary documentation. Coordinate disciplinary actions with Operations Management. Assist with employee complaints and internal investigations. Handle employee resignations, separations, and terminations in coordination with management and company policy. Coordinate employee offboarding and return of company/client property. Maintain an active recruiting pipeline to support current and future staffing requirements. Administrative Operations & Client Communication Monitor and respond to client emails and service requests in a timely and professional manner. Review incoming client requests and determine the staffing, scheduling, documentation, and operational requirements. Coordinate with Operations and Dispatch to fill client coverage requests and open assignments . Follow up on client requests from receipt through successful completion. Provide clients with coverage confirmations and appropriate operational updates. Ensure client requests, schedules, addresses, contacts, post instructions, and special requirements are accurately documented. Communicate client requirements to Dispatch, supervisors, and assigned security officers. Assist with new account startups and temporary or emergency coverage requests. Confirm officers have received the correct assignment information and site instructions. Respond to routine client questions professionally and promptly. Escalate client complaints, service failures, incidents, or sensitive matters to Operations Management. Coordinate responses to call-offs, late arrivals, no-shows, and other coverage issues. Maintain accurate records of important client communications and operational changes. Client requests are expected to be followed through to completion—not simply acknowledged or forwarded. Scheduling, Staffing & Timesheets Review daily and weekly schedules for accuracy and complete coverage. Identify open shifts, scheduling conflicts, missing information, and potential overtime. Assist Operations and Dispatch with staffing and coverage coordination. Contact employees regarding availability and shift confirmations when needed. Review and approve employee timesheets. Verify worked hours against approved schedules. Identify timesheet discrepancies and ensure corrections are completed before payroll deadlines. Maintain accurate employee and scheduling information in company systems. Immediately escalate shifts that are at risk of remaining uncovered. Compliance & Documentation Maintain employee and operational compliance records. Track security licenses, certifications, training records, and required documentation. Monitor credential expiration dates and follow up with employees before expiration. Ensure officers meet company and client qualifications before assignment. Support background screening and other pre-employment requirements. Maintain organized electronic and physical personnel files. Assist with internal and client compliance audits. What We're Looking For 2-5 years of HR, recruiting, administrative, staffing, or operations coordination experience preferred. Experience recruiting, interviewing, hiring, and onboarding employees. Experience with employee discipline and terminations preferred. Strong customer service and professional email communication skills. Strong organizational skills and attention to detail. Ability to manage multiple client requests and priorities simultaneously. Excellent follow-through and deadline management. Ability to maintain confidentiality and professionally handle sensitive employee matters. Comfortable with spreadsheets, email, scheduling platforms, and digital recordkeeping systems. Ability to work independently and make appropriate day-to-day decisions. Professional, dependable, accountable, and solution-oriented. Experience in the security or staffing industry is preferred but not required. What We Offer $20.00

00 per hour, based on experience Full-time Monday-Friday schedule Opportunity for advancement as Eagles Point Security continues to expand Hands-on experience in HR and multi-site security operations Supportive leadership and structured operational processes Stable and professional work environment About Eagles Point Security Eagles Point Security is a professional security services provider operating across multiple states, providing armed and unarmed security services to commercial, industrial, retail, institutional, and government-related clients. Our success depends on hiring the right people, responding quickly to our clients, maintaining strong operational standards, and holding ourselves accountable for following through on every commitment. We are looking for someone who can become an important part of our Texas operations and grow with the company. Apply today and grow with Eagles Point Security.

Pay:

$20.00

$21.

00 per hour

Experience:

HR & Administrative work: 2 years (Required)

Language:

English (Required) Ability to

Commute:

Duncanville, TX 75116 (Required)

Work Location:

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