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Forward Air
Operations Supervisor - Air
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$80,397 / year median in Texas
+10% projected growth
Job Description
Operations Supervisor - Air Forward Air - 3.0 Euless, TX Job Details Full-time 18 hours ago Qualifications Export management General freight transportation Customs regulations compliance Confidential information handling Air freight Air cargo operations High school diploma or GED Airline regulations compliance Air transportation logistics Air cargo transportation International trade regulations Full Job Description The Operations Supervisor - Air Freight is responsible for leading daily air import and export operations to ensure timely, compliant, and cost‑effective movement of international freight. They oversee a team of air freight forwarding professionals while serving as a subject matter expert across export documentation, import clearance, carrier coordination, and customer service. They partner closely with internal stakeholders, airlines, customs brokers, and overseas offices to drive operational excellence. They play a critical role in maintaining service quality, meeting SLAs, and resolving escalated shipment issues. This hands‑on leader brings strong background in international air freight processes, and a continuous‑improvement mindset. Responsibilities Supervise day‑to‑day air import and export operations, ensuring compliance with international trade regulations and company SOPs. Lead, coach, and develop a team of air freight coordinators, promoting accountability, accuracy, and service excellence. Oversee end‑to‑end shipment lifecycle management, including booking, documentation, customs coordination, and final delivery. Ensure adherence to airline, TSA, IATA, and customs requirements for international air freight movements. Monitor operational KPIs such as transit times, service levels, cost control, and shipment accuracy. Serve as the escalation point for customer issues, shipment delays, and operational exceptions, driving timely resolution. Coordinate closely with overseas agents, airline partners, customs brokers, and trucking providers. Review and approve air freight documentation, including MAWB/HAWB, commercial invoices, packing lists, and export filings. Support pricing, routing, and capacity decisions in partnership with sales and network teams. Identify process gaps and implement continuous improvement initiatives to enhance efficiency and service quality. Ensure accurate and timely data entry within the freight forwarding and transportation management systems. Maintain strong customer relationships by ensuring consistent communication and proactive issue management. Support staffing, scheduling, and workload balancing to meet operational demands. Promote a culture of safety, compliance, and operational discipline. All other duties as assigned to meet evolving business needs.