Regional Director of Operations City Ambulance Service - 3.3 Lubbock, TX Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Customer service English Patient service Master's degree Team development Bachelor's degree Critical care transport experience Paramedic License Full Job Description The Regional Director of Operations is responsible strategic operations expansion goal of the company and day-to-day operations including facilitation of internal communication between field staff and management, system status monitoring, facilitating short-term scheduling needs with the scheduling coordinator, equipment and supply coordination, as well as other operational support functions as assigned.

DUTIES AND RESPONSIBILITIES

Direct, monitor, communicate with and evaluate all field employees in his/her assigned area in coordination with the Operations Manager and company executives. Supervise and manage a team of regional managers, paramedics and EMT's in the West Texas region. Ensure compliance with all company policies and procedures Monitor and evaluate the performance of team members Provide training and development opportunities to team members Oversee the implementation of patient care plans Ensure that all equipment and supplies are in good working order Maintain accurate records and reports Provide excellent customer service to business partners, facilities, patients and their families Respond to emergency situations as needed Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff. Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units by cooperating with the logistics department. Maintain communication with departments. Serve on committees with other departments to set policies and generate ideas. Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed. Provide CPR, BLS, ALS, and PALS Classes. Be professional, friendly, and cooperative with all employees. Be available to communicate with crew and management 24/7. Perform other related duties as assigned

Qualifications :

More than 5 years of managerial position experience with an ambulance company Ability to coordinate activities closely with others in stressful situations Ability to effectively communicate Verbal / Written English Ability to take direction and adapt to changing situations/job duties 5 Years experience in Emergency Medical Services preferred Active Paramedic License EMS Instructor Certification CCT Certification and a minimum of 5 years of Critical Care Paramedic Experience Bachelor Degree in EMS or other related field Masters Degree in EMS or other related field is a plus

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Critical care transport: 5 years (Preferred)

EMS Management:

5 years (Preferred)

License/Certification:

Paramedic License (Required) Willingness to travel: 25% (Preferred)

Work Location:

On the road