Operations Manager Ironclad Powered by Mersino Nederland, TX Job Details Full-time 3 hours ago Benefits Opportunities for advancement Qualifications Customer communication Manufacturing management Inventory management software Microsoft Office Salesforce Cloud Project delivery management Sales management systems proficiency Managing projects CRM system proficiency Operational excellence initiatives Process improvement planning Manufacturing Business operations Cross-functional collaboration Managing business operations budgets Project leadership Organizational budget management Full Job Description About the

Job:

The Operations Manager is responsible for driving the operational success of the business. This role oversees safety initiatives and training, while implementing and evaluating key performance indicators and standard operating procedures. Success will be achieved by executing both short- and long-term strategies to enhance operational excellence in safety, quality, delivery, cost control, and inventory management.

Key Responsibilities:

Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements. Implement and maintain standard work instructions with strong training and communication initiatives. Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs). Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors. Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability. Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory. Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation. Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support. Lead periodic branch assessments to evaluate performance and drive training and development. Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction. Ensure on-time deliveries, returns, and high product quality (