Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
OPERATIONS MANAGER RESIDENCE INN HOUSTON SUGAR LAND STAFFORD
Stafford, TX Job Details Full-time $43,888 - $44,000 a year 1 hour ago Benefits Opportunities for advancement Qualifications Hotel cost control Employee onboarding Financial forecasting Performance improvement leadership Hotel housekeeping management Hotel regulations compliance Property management tools Inventory management Team leadership Hotel strategy implementation Operational management Safety regulations Coaching Performance management strategy Hotel quality control Customer satisfaction tracking Labor cost analysis Team scheduling Managing hospitality teams Mid-level Talent development Reporting and dashboarding tools Team development Hiring Decision making Financial control management Recruiting Leading team collaboration initiatives Operational excellence initiatives Hotel staff training Full Job Description a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading. The Role As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence. What You Will Be Doing Oversee daily hotel operations to ensure exceptional guest service and operational efficiency Lead, coach, and support department managers and team members across hotel operations Monitor guest satisfaction scores and implement service improvement initiatives Address and resolve guest concerns promptly and professionally Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures Manage staffing levels, scheduling, employee development, and performance management Review operational reports, labor costs, revenues, and expenses to support business goals Coordinate with all departments to ensure seamless communication and service delivery Monitor property appearance, cleanliness, maintenance, and overall guest experience standards Support budgeting, forecasting, inventory management, and cost-control initiatives Assist with recruitment, onboarding, and training programs Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays Foster a positive, professional, and guest-focused work environment Why You Will Love It Here Opportunity to lead hotel operations and make a direct impact on guest satisfaction Professional growth and advancement opportunities within hospitality leadership Collaborative and supportive team environment Dynamic workplace where every day brings new challenges and opportunities Ability to develop teams and drive operational success Ready to Join the Team If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you. Apply now. EOE a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} What Makes You You Minimum 3-5 years of hotel management or operations leadership experience preferred Strong knowledge of hotel operations, guest services, and hospitality best practices Excellent leadership, communication, and interpersonal skills Proven ability to manage multiple departments and priorities simultaneously Experience with hotel property management systems (PMS), reporting tools, and operational software Strong problem-solving and decision-making abilities Financial acumen with experience managing budgets, labor costs, and operational expenses Professional, dependable, and committed to delivering exceptional guest experiences Positive attitude and passion for hospitality Flexible to work varying schedules including evenings, weekends, and holidays
