Adheres to and utilizes the established Service Department management operating system for assigned work
Measures productivity
Increases output, evaluates performance and tracking mileage
Develops and maintains a training program for all Service Department employees
Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
Maintains close contact and good relations with customers, may include onsite visits
Administers safety program in accordance with existing company, state and federal guidelines
Conducts a monthly safety meeting and completes required reports
Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program
Performs other duties or functions as requested by Management
Promote positive and professional relationships with all company personnel and between its' divisions.
Perform other duties as assigned Qualifications Qualifications GED or High School Diploma\nMust have a minimum of 3 year(s) previous supervisory experience of service personnel Knowledge, Skills, and Abilities Must meet goals and objectives set forth by the company\nMust have the ability to work flexible hours and days\nMust be proficient with Windows base environment.

(Microsoft Word, Excel, Power Point, Access and Outlook)\nMust be dependable and able to work independently\nMust maintain good client relations\nMust maintain professional attitude\nMust maintain professional appearance\nMust have the ability to travel and stay overnight (as necessary)\nMust have the ability to supervise and motivate others\nMust have the ability to effectively evaluate others\nMust promote and maintain a clean, neat and safe work environment\nMust able to protect the company assets and interest

Working Conditions:

Typical hours of work Monday through Friday; 8:00 a.m. to 5:00 p.m.\nWeekend hours as necessary. WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates. 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