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Job Description
Operations Supervisor Alliance Material Handling, Inc - 3.5 Chesapeake, VA Job Details Full-time 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee stock ownership plan Life insurance Qualifications Managing maintenance teams Customer communication Engineering equipment malfunctions diagnostics Workflow management (operations management method) Coaching High school diploma or GED Team development Driver's License Professional development support Mentoring Leading team collaboration initiatives Technical skills instruction Productivity software Team motivation (leadership skill) Technical Proficiency Mechanical troubleshooting Full Job Description Operations Supervisor We're looking for an Operations Supervisor to lead daily shop operations, support our technicians, and help drive service excellence. This role combines hands-on technical leadership, workflow coordination, quality oversight, and employee development to ensure repairs are completed safely, efficiently, and to the highest standards. If you're a respected technician who enjoys coaching others, solving problems, and leading by example, this is an opportunity to take the next step in your career.
What You'll Do:
Lead and support a team of Shop Technicians, providing daily guidance, coaching, and technical expertise Coordinate shop workflow and technician assignments to ensure efficient utilization of labor and timely completion of repairs Serve as the primary technical resource for complex diagnostics, troubleshooting, and repair-related challenges Review work orders for completeness, accuracy, proper documentation, and timely closure Conduct regular Work in Progress (WIP) reviews to ensure jobs remain on schedule and are completed within established timelines Monitor shop productivity, efficiency, and quality metrics while identifying opportunities for improvement Support the Field Service Manager with technician performance management, goal setting, and employee development initiatives Assist with onboarding and training new technicians, helping them develop technical skills and knowledge of company processes Perform quality control inspections to ensure repairs meet company standards and customer expectations Maintain a safe, organized, and professional shop environment in compliance with company policies and safety standards Collaborate with Parts, Service, and Operations teams to ensure efficient job execution and customer satisfaction Assist with customer communication and service-related concerns as needed Provide hands-on technical support and perform repairs when necessary to support shop operations Conduct regular equipment, tool, and shop inspections to maintain safety and operational readiness Identify and implement process improvements that increase productivity, efficiency, and overall service quality
What You Need:
5+ years of experience as a technician in industrial equipment, maintenance, mechanical repair, or a related field Previous leadership, mentoring, or supervisory experience preferred Strong technical expertise in equipment diagnostics, repair, and troubleshooting Proven ability to lead by example and foster a culture of accountability, teamwork, and safety Strong understanding of service department operations, including work order management, labor tracking, and workflow coordination Excellent communication, organization, and time management skills Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment Strong problem-solving skills and attention to detail Experience coaching, training, and developing technicians Proficiency with Microsoft Office and service management software; experience with EquipSoft and Tinnacity preferred Valid driver's license and acceptable driving record High school diploma or equivalent required; technical training, certifications, or additional education preferred Ability to participate in after-hours support rotation as needed
What We Offer:
Multiple healthcare options including company paid plan (medical, dental, vision) 401(k) with company match Paid time off + holidays Company-paid short-term, long-term disability + life insurance Employee Ownership (ESOP) - build long-term wealth as an owner
About Us:
Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.
