Job Title:

Operations Supervisor Employment Type:

Full-Time (includes at least 1 weekend day + holidays)

Available Shifts:

Shift will Vary and will be discussed further during the interview. This position should expect to work some monring shifts nd some midday shifts. Weekends are a requirement. USA Guided Tours LLC was founded in 2013 and is the top-rated sightseeing / transportation service provider in the National Capital Region. Our services, range from public and private sightseeing tours, to multi-forms of transportation. USAGT is in search of a Operations Supervisor for our Falls Church, VA office. Candidate must be highly organized, motivated, and have exceptional people skills.

Main Goal:

To manage the daily operations. Ensuring all gaps are filled and all staff memebrs are performing their daily tasks. Experience in the tourism business is a

MAJOR PLUS.

Transportation experience is preferred. Duties/Responsibilities Ensure fleet operations are completed and running efficiently Make decisions based on reservations and availability Review shift summary reports and provide information to Office and Fleet Manager Contact bus companies and create P.O.'s for rentals as needed Assign drivers and tour guides to specific tours Check systems, etc., prepare manifest and supplies to take to meeting point Meet guests in Washington, DC (in company vehicle) - set up for guest arrival, organize lines, check people in, collect payments (as needed) Ensure tours leave on time Maintain communication with drivers, tour, guides, etc. prior to and up to guest check-in Train all new staff members Supervise both mornign and evenings shifts and productivity Ensure the daily operations are running smooth and efficiently Advise Operations Manager of challenges / issues prior to tour departure Complete Summary Reports and document issues (if any) Coordinate / handle logistics for the next shift's tours Supervise approximately 15 staff members Other duties as assigned Requirements -

Must :

Valid driver's license At least 2 years of supervising at least 10 people. Knowledge of Microsoft OS and applications have strong/proven leadership skills have an extreme attention to details have proficient Microsoft Office skills have ability to manage large groups / project voice for crowd control have excellent verbal and written communication skills have accurate data entry / typing skills have customer service experience with knowledge of Washington, DC be able to solve and analyze problems be fluent in English be able to work in a fast-paced environment - calmly, with composure High school diploma or equivalent Some College

PREFERRED

Knowledge of customer service principles and practices Organizational skills Attention to detail Team Player Works well under pressure

PREFERRED

Associates Degree or Some College Experience in the tourism or hospitality fields Knowledge of DC roads Paycor software experience

Job Type:

Full-time Pay:

From $23.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

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