Job Title:

Operations Manager Company:

Tru by

Hilton Gainesville Location:

13835 King Hill Way, Gainesville, Virginia 20155

Employment Type:

Full-Time, Exempt Reports To:

General Manager About the Role Are you a hands-on, high-energy leader who knows how to keep things simple, spirited, and grounded in value? At Tru by Hilton , we do things a little differently. We champion a fun, vibrant environment with activated lobbies, efficient modern rooms, and a dynamic team culture. As the Operations Manager , you are the co-pilot of the hotel, working side-by-side with the General Manager to drive daily operations, nurture the "Tru Spirit" among your team, and ensure top-tier financial and guest satisfaction results. You will be the central operational hub, directly overseeing the Front Desk while providing critical support to Housekeeping, and Breakfast operations. If you are passionate about developing associates and delivering superior hospitality, you belong here. Key Responsibilities Guest Experience & The "Tru Vibe" Champion the

Brand:

Ensure the property consistently reflects Tru by Hilton's brand standards, keeping the lobby activated, fun, and impeccably clean.

Guest Resolution:

Serve as the primary point of escalation for guest inquiries and complaints, solving problems promptly with a hospitable, solution-oriented mindset.

Quality Assurance:

Monitor brand compliance and prepare for quality assurance audits by conducting regular property walk-throughs across all shifts.

Team Leadership & Development Culture Builder:

Generate an atmosphere that provides a positive, safe, and highly motivated environment for all team members.

Recruit & Train:

Assist in interviewing, hiring, training, and coaching team members across all departments.

Performance Management:

Monitor staff performance, conduct timely evaluations, provide constructive feedback, and manage interdepartmental teamwork.

Scheduling:

Create and maintain effective staffing schedules for the Front Office while maintaining the flexibility to cover various business needs or team member absenteeism.

Operations & Financial Control Front Office Mastery:

Oversee daily front desk operations, ensuring accuracy in posting charges, computing bills, and collecting payments.

Cross-Department Support:

Assist department managers in identifying operational opportunities and stepping in to support Housekeeping, Breakfast, and Maintenance when required.

Revenue Management:

Collaborate with the GM and revenue manager to maximize room revenue, assist with inventory management, and monitor local selling strategies.

Administrative Duties:

Organize accounts payable/receivable, input direct billing, manage team timecards, and process deposits.

Qualifications & Requirements Experience:

2-3+ years of hotel experience preferred.

Leadership Traits:

Excellent communication skills, high attention to detail, and the ability to multitask in a fast-paced environment.

Flexibility:

Must have open availability to work mornings, evenings, weekends, and holidays based on business demands (24/7 operational environment). Physical Requirements Ability to stand, walk, and remain active on the floor for extended periods (up to 8 hours). Ability to bend, stretch, reach, and occasionally lift or push up to 30-60 lbs (to assist with deliveries, luggage, or operational needs). What We Offer Competitive base salary. Comprehensive Benefits Package (Medical, Dental, Vision). Paid Time Off (PTO) and Holiday Pay. Hilton Team Member Travel Program (highly discounted room rates globally). Clear pathways for career advancement and professional development into a Assistant General Manager role.

Pay:

$42,000.00 - $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person