Field Support Liaison

Field Support Liaison What will your job look like? The Field Support Liaison serves as a critical field-facing role supporting MTM's Non-Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports the onboarding, education, and ongoing compliance of drivers, acting as an in-person extension of MTM operations within assigned regional offices and territories. The Field Support Liaison is responsible for delivering required in-person training, conducting vehicle inspections and field audits, validating driver identity, and accurate record keeping within MTM systems, including TIMS (MTM Link).

Location:

This role is a combination of in office in Manassas, VA (10550 Linden Lake Plaza, Manassas, VA 20109) and field work. What you'll do: Driver Onboarding & Training

• Conduct in-person driver onboarding and recertification training, including but not limited to: Passenger Assistance and Safety (PASS) Training, Basic First Aid, Defensive Driving, and Virginia DMAS-required driver education topics
• Ensure drivers demonstrate understanding of safety, passenger handling, and compliance expectations prior to being cleared for service
• Provide ongoing education and corrective coaching, as needed, to reinforce compliance and service quality Field Audits & Compliance Monitoring
• Conduct field audits, defined as in-person observation of drivers: Loading and unloading members at medical facilities, residential locations, and other authorized drop-off points, and adhering to safety, dignity, and passenger assistance standards
• Perform in-person vehicle inspections to verify compliance with MTM safety requirements and Virginia Medicaid transportation standards
• Identify non-compliance, document findings, and communicate corrective actions in alignment with MTM policies and Virginia DMAS contractual obligations Identity & Credential Verification
• Validate driver identity through government-issued photo ID verification, ensuring the individual present for training, inspection, or audit matches the credentialed driver on record
• Confirm driver eligibility and training completion prior to permitting service delivery Vendor & Field Support
• Serve as a field liaison between MTM, regional offices, and transportation providers to support operational alignment and issue resolution
• Reinforce MTM expectations, processes, and Virginia DMAS requirements through in-person engagement and education
• Escalate observed compliance risks, safety concerns, or repeat deficiencies through established MTM channels Documentation & Systems Management
• Maintain accurate records which include Driver training completion, field audits, vehicle inspections etc.
• Upload and manage documentation within TIMS (MTM Link) to ensure real-time visibility of driver compliance status
• Ensure records meet audit-readiness standards for MTM and Virginia DMAS review
• Other duties.

..

Rate:

Not Specified Location:

Manassas, US-VA Type:

Permanent Industry:

Engineering Recruiter:

Medical Transportation Management Contact:

Recruiter Name Email:

to view click here

Reference:

REQ14113

Posted:

2026-04-15 07:58:52

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