Supervisor Buffalo Wing Factory, Reston Reston, VA Job Details Full-time 11 days ago Benefits Opportunities for advancement Qualifications Customer communication Staff supervision Team supervision Food service inventory management Team training Mentoring Leading team collaboration initiatives Food ordering Guest rapport building Team motivation (leadership skill)

Full Job Description Description:

Job Title:

Front of House Supervisor We are seeking a dedicated and proactive Front of House Supervisor to join our team. This leadership role is essential in ensuring smooth daily operations, delivering exceptional customer service, and maintaining a positive environment for both staff and guests. As a Supervisor, you will oversee all aspects of the shift, with a primary focus on front-of-house operations, while also supporting back-of-house activities as needed.

Key Responsibilities:

Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery Oversee guest experience, addressing any concerns promptly and professionally Ensure adherence to company policies, health and safety standards, and service protocols Assist in training, mentoring, and motivating team members to uphold service excellence Manage shift operations, including opening and closing procedures Collaborate with back-of-house team to ensure seamless communication and workflow Monitor inventory levels and assist with stock management as needed Handle cash register operations and financial transactions accurately Maintain a clean, organized, and welcoming environment for guests and staff

Skills and Qualifications:

Previous supervisory or leadership experience in a hospitality or customer service setting Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Ability to work effectively under pressure and handle multiple tasks simultaneously Flexibility to work various shifts, including evenings, weekends, and holidays Knowledge of health and safety regulations and best practices in food service Positive attitude and a commitment to delivering outstanding guest experiences Join our dynamic team and be part of a company that values growth, teamwork, and excellence. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed in your leadership role.

Requirements:

Proven experience in customer service; prior restaurant or hospitality experience strongly preferred Availability to work nights, weekends, and holidays as required by restaurant operations Strong interpersonal and communication skills with a guest-focused mindset Ability to assist with ordering, inventory management, and basic administrative tasks Demonstrated leadership potential, including the ability to mentor, train, and motivate team members Strong organizational and time-management skills in a fast-paced environment Ability to stand for extended periods and perform light lifting as needed Reliable, punctual, and adaptable to changing business needs