OPERATIONS MANAGER — Monkey Fence | Auburn, WA

OPERATIONS MANAGER

— Monkey Fence | Auburn, WA

MONKEY FENCE

Auburn, WA Job Details Full-time From $80,000 a year 20 hours ago Qualifications Operations management Hiring Driver's License Construction team management Conflict management Crew management Full Job Description

ABOUT MONKEY FENCE

Monkey Fence is a locally owned, fast growing fencing company serving residential and commercial customers. In under a year, we've built 200+ Google reviews by doing things the right way: ✔ Showing up when scheduled ✔ Delivering quality craftsmanship ✔ Treating every property with respect ✔ Communicating professionally We install: Privacy fencing Cedar fencing Vinyl fencing Aluminum fencing Chain link fencing Farm fencing Commercial fencing Our sales pipeline is strong, our crews are busy, and demand continues to grow.

WHAT WE NEED NOW

We need an operational leader who can take full ownership of the field and help build systems that allow the company to scale without chaos.

THE MISSION

Help us build a company driven by: Structure Accountability Operational excellence Leadership Strong communication

NOT:

❌ Chaos ❌ Constant firefighting ❌ Poor communication ❌ Lack of accountability We move fast, solve problems quickly, and expect leaders to take initiative without waiting to be micromanaged. If you've successfully brought order, accountability, and structure into fast moving construction environments before we want to speak with you. We are looking for a builder, not just an employee.

THIS IS NOT A DESK ONLY POSITION

You will spend time both: In the office In the field daily You will work directly alongside: Sales Manager Foremen Installation crews Delivery drivers Leadership team You will take ownership of: ✔ Installation operations ✔ Crew accountability ✔ Scheduling ✔ Quality control ✔ Customer issue resolution ✔ Day to day operational organization This role comes with REAL operational authority. You will have the autonomy to: Make field decisions Improve systems Lead crews Solve operational issues proactively

WHAT A TYPICAL DAY LOOKS LIKE

Morning coordination/meeting with crews, office staff, and delivery drivers Reviewing schedules and active project timelines Visiting job sites and inspecting quality Solving operational issues before they escalate Coordinating communication between customers sales and installation teams Handling customer concerns professionally Improving systems and accountability weekly

CORE RESPONSIBILITIES OPERATIONS & CREW MANAGEMENT

Manage daily installation schedules and field operations Coordinate foremen, installers, helpers, delivery drivers, and subcontractors Ensure crews arrive on time and projects stay on schedule Visit active job sites daily Enforce company systems, standards, uniforms, branding, yard signs, and fence plates

QUALITY CONTROL

Maintain high installation standards Ensure proper use of materials and equipment Identify problems early and correct them immediately Build a culture of craftsmanship and accountability

TEAM LEADERSHIP & HIRING

Lead crews professionally and firmly Hold teams accountable without creating a toxic environment Help hire, replace, and train foremen and helpers as needed

SALES & OPERATIONS ALIGNMENT

Work closely with Robert and leadership daily Keep operations and sales aligned at all times Communicate scheduling conflicts early and proactively

CUSTOMER EXPERIENCE

Handle customer concerns professionally Resolve installation issues quickly Protect and strengthen the company's 200+ review reputation

FIRST 30 DAYS

✔ Learn the operational structure and build trust with crews ✔ Improve scheduling consistency ✔ Reduce operational mistakes ✔ Increase field accountability ✔ Strengthen communication between operations and sales ✔ Help create smoother, more scalable systems

REQUIREMENTS MUST HAVE

3+ years of construction operations experience Experience managing crews under real pressure Strong leadership and problem solving ability Strong communication and organizational skills Driver's license and ability to travel to job sites daily High ownership mentality Ability to lead without ego or drama

STRONG ADVANTAGE

Fence industry experience or other construction experience Experience managing multiple crews simultaneously Experience scaling operations in a growing company English / Spanish / Russian / Ukrainian bilingual ability

PERSONALITY WE VALUE

✔ Calm under pressure ✔ Detail oriented ✔ Proactive ✔ Accountable ✔ Team first mentality ✔ Strong communicator ✔ No ego ✔ No drama We value leaders who lead by example and earn respect through consistency.

WE ARE NOT LOOKING FOR SOMEONE WHO

❌ Blames others when things go wrong ❌ Creates tension or drama between departments ❌ Avoids accountability ❌ Needs constant supervision ❌ Struggles inside structured leadership ❌ Is territorial, political, or ego-driven

COMPENSATION

Highly competitive compensation Depending on: Experience Leadership ability Operational performance

PERFORMANCE BONUSES AVAILABLE BASED ON

Operational efficiency Crew performance Quality control Scheduling performance Company KPIs

LONG-TERM GROWTH OPPORTUNITY

Strong performance can lead to: ✔ Increased compensation ✔ Expanded authority ✔ Senior leadership opportunities ✔ Long term operational leadership role as Monkey Fence scales

HOW TO APPLY?

ALL

APPLICANTS MUST ANSWER EVERY QUESTION BELOW

Incomplete applications will NOT be reviewed. How many years of construction operations experience do you have? How many crews or employees have you directly managed at one time? Do you have fencing industry experience? If yes, briefly describe it. Do you speak Ukrainian, Russian, or Spanish? If yes, what is your fluency level? Describe the most chaotic operational situation you have walked into. How do you handle underperforming crew members or foremen? What systems or tools do you use to manage multiple active projects? Have you managed scheduling across multiple active job sites simultaneously? How do you handle a difficult customer complaint related to installation quality? What would your previous crews or employers say about your leadership style? Why are you interested in joining Monkey Fence specifically? What are the top 3 qualities every Operations Manager must have? What compensation range are you expecting? A fence project has already been completed, but the customer says they are unhappy with the quality of the work and starts becoming frustrated. What specific steps would you personally take to resolve the situation, protect the company's reputation, and improve the customer experience?

IMPORTANT

Incomplete applications will not be reviewed. If you thrive in fast moving environments, take pride in operational excellence, and want to help build something real — Monkey Fence is ready for you.

Pay:

From $80,000.00 per year

Work Location:

In person