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WI
WM Intellectual Property Holdings, L.L.C
Manager I, District - Collection
Career Insights for Operations Manager (General)
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$122,008 / year median in Washington
+6% projected growth
Job Description
I. Job Summary Manages the day-to-day collection operations of a single site or multiple sites or a single Line of Business or multiple Lines of Business, establishes, and maintains performance and productivity metrics and cost management processes. Responsible for P&L. Route Managers and/or District Operations Managers will report directly to this role. II. Essential Duties and Responsibilities Manages the District's day-to-day operations and provides daily support to drivers in ensuring safety, service, and savings. Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations. Ensures thorough root cause investigations for all injuries and incidents, following up with consistent coaching and retraining. Oversees department personnel needs, including selecting, coaching, disciplining, and training employees and evaluating employee performance. Manages termination, compensation, and promotion decisions. Formulates short-term and long-term goals and action plans in conjunction with the Senior District Manager and/or Director of Collection Operations. Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs. Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts, and negotiate new contracts; establishes WM as a good corporate citizen and valued resource. III. Qualifications A. Required Qualifications Associate's Degree High School Diploma or GED two (2) years relevant of work experience 2 years in a role with supervisory and/or P&L responsibility (in addition to education requirement). Valid driver's license and a clean driving record Must be able to maintain a valid driver's license and clean driving record throughout the duration of employment in this position B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒