A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Drive portfolio prioritization and investment decisions: Establish criteria and governance to evaluate opportunities, sequence initiatives, allocate capacity and resources, manage trade-offs. Own business operations and operating rhythms: Lead planning cycles, portfolio reviews, executive business reviews, scorecards, risk and dependency management, decision tracking, and follow-through across partner teams. Develop strategic business cases and recommendations: Integrate customer, behavioral, financial, operational, and market signals to assess opportunity size, expected impact, feasibility, dependencies, and investment requirements.
Oversee experimentation and evidence-based validation:
Establish a disciplined program for hypothesis development, intake, prioritization, test design, measurement, readouts, and responsible scaling, using experimentation as one tool to validate strategic portfolio choices. Lead and develop a high-performing team: Set clear goals, coach team members, build capabilities across strategy, operations, analytics, and experimentation, and foster strategic thinking, customer focus, collaboration, and accountability for outcomes. Embody our Culture and Values Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 7+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience OR equivalent experience. 3+ years people management experience. Experience leading a team or function responsible for growth strategy, business operations, portfolio planning, experimentation, analytics, personalization, customer journey optimization, or performance strategy. Experience translating strategy into multi-year roadmaps, annual plans, investment priorities, governance, and operating practices for complex, cross-functional programs in a large organization. Experience leading executive business reviews and using customer, financial, operational, and performance data to develop recommendations and influence senior stakeholder decisions. Experience implementing or scaling growth, personalization, experimentation, or portfolio operations programs in high-traffic web, Software-as-a-Service (SaaS), cloud, e-commerce, or enterprise technology environments. Experience managing cross-functional dependencies, risks, resource trade-offs, and organizational change across marketing, product, engineering, analytics, finance, or business teams. Experience helping teams adopt more strategic, data-driven, test-and-learn, and outcome-oriented ways of working.
