Janitorial Operations Manager

Janitorial Operations Manager

SUMMARY RESPONSIBILITIES

Team Management Recruit for open positions in designated territory and train all new hires Manage On-Site Supervisors and service employees by o providing ongoing guidance, training and feedback o setting goals and oversee all Company standards are met Proactively identify performance issues and provide immediate feedback o work closely with Human Resources to assess and determine best course of action o assist with union relations issues regarding grievances and possible labor negotiations, as necessary Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits Perform progressive disciplinary steps according to the SEIU 6 Master Business Agreement Maintain safety and health regulations at all client sites Business Operations Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality Implement cost reduction, profit enhancing strategies Manage and report on periodic and special ad-hoc projects Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost-effective basis Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns Financially manage and ensure account profit and productivity goals are met Introduce new products and/or services Identify ongoing financial and operational efficiencies Customer Relations Present account contract bids and proposals; discuss issues, follow-up with changes and implement contract/services on a timely basis Schedule and conduct weekly visits to all customer/site locations; walk through facility, identify and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers Leverage relationships and build new business opportunities Proactively manage all service requests, periodical work, walk-throughs and all additional issues through web-based work order system Administration Participate in the planning and budgeting process; identify opportunities for expansion, growth and financial improvements Function as communication coordinator and liaison between customer, corporate and field organizations Perform payroll functions by submitting approved work hours and distributing checks Facilitate on-boarding for all new hires and forward paperwork to Human Resources Report all employee changes in a timely manner to ensure cost control and legal requirements are met Travel Valid driver's license required Estimate 10% - overnight travel may be required. Drive company vehicle an average of 50 miles a day to travel from site to site for daily/weekly/monthly visits to customer/site locations. Expected to adhere to the company's driver policies and procedures.

QUALIFICATIONS

Two to three years' experience in a management role With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™. The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers. Con oficinas en todo el país, A&A brinda servicios a una cartera diversa de instalaciones que incluyen laboratorios y entornos regulados, edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales, edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, respaldando nuestro compromiso de poner siempre a las personas primero™. El objetivo del puesto es proporcionar día a día un excelente servicio de limpieza y mantenimiento a nuestros clientes.