Front Desk Lead

Front Desk Lead Tukwila, WA Job Details Full-time $22 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Customer communication Property management tools Maintaining an organized workspace Staff scheduling Managing hospitality teams Mid-level Team development Supervising experience Team management Conflict management Mentoring Supervising experience (1-2 years) Hotel customer satisfaction operations Receptionist experience within hospitality industry Clean workspace maintenance Leadership Hotel safety procedures Communication skills Overseeing training Customer complaint resolution Staff development Full Job Description Job Summary The Front Desk Lead is responsible for supporting daily front office operations while delivering exceptional guest service. This role assists in supervising front desk associates, ensuring efficient check-in/check-out processes, resolving guest concerns, and maintaining brand service standards. The ideal candidate is a hospitality professional with strong leadership skills, attention to detail, and a passion for creating positive guest experiences. Key Responsibilities Lead front desk operations during assigned shifts and act as the primary point of contact for front desk staff. Provide exceptional guest service and ensure all guests receive a warm and welcoming experience. Assist with check-in and check-out procedures, reservations, and guest inquiries. Train, mentor, and support front desk associates to maintain high service standards. Handle guest complaints and service recovery in a professional and timely manner. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Ensure compliance with brand standards, hotel policies, and safety procedures. Monitor daily reports, occupancy, and room availability. Assist management with scheduling, shift coverage, and front office procedures. Maintain a clean, organized, and professional front desk environment. Qualifications Previous hotel front desk experience required. Lead or supervisory experience preferred. Strong customer service and communication skills. Ability to multitask in a fast-paced hospitality environment. Familiarity with hotel property management systems. Experience with Marriott systems and Fosse preferred Reliable, professional, and detail-oriented. Flexible schedule including evenings, weekends, and holidays. Preferred Skills Leadership and team development experience. Problem-solving and conflict resolution skills. Knowledge of hospitality service standards and guest satisfaction practices. Benefits Competitive pay Employee hotel discounts Paid time off Health, dental, and vision insurance Opportunities for career growth within the Marriott and Highgate Join us as a Front Desk Lead where your proactive approach will help create a welcoming atmosphere while supporting our team's success. Your dedication will ensure our front office runs seamlessly, making a positive impact every day! • No Phone calls please

Pay:

$22.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) matching Employee discount Health insurance Paid time off Referral program

Work Location:

In person