Operations Manager

Operation:

PinSocial is a hybrid golf entertainment facility offering year-round play in 60 luxury golf suites located in Deforest, Wisconsin.

• Each suite will feature InRange technology- a sophisticated ball tracking gaming system.
• The golfing range features 10 Smart Target greens that illuminate upon impact with different colored lights.
• The Smart Targets have distances ranging from 45 to 225 yards. Additional activities offered at PinSocial facilities:
• 36-hole outdoor putting course
• 4 lanes of Duckpin-Mini Bowling
• 2 multi-Sport Simulators All activities of the facility are lit for night play
• PinSocial offers a full-service restaurant and bar.
• Our restaurant will offer lunch and dinner
• Two additional bars around the facility

Event Space Essential Functions:

Operational Leadership

• Lead and manage all operational aspects of the facility, including driving range, golf simulators, putting greens, dining areas, and customer service.
• Ensure the facility is maintained at the highest standards for cleanliness, safety, and functionality.
• Deveop and implement operational policies, procedures, and guidelines.
• Assist the General Manager in facilitating facility goals, initiatives, and outreach Manage and initiate partnerships through community outreach, networking,
• community philanthropy, and corporate relationships
• Produce monthly reports for status of partnerships through community outreach, networking, community philanthropy, and corporate relationships
• All other duties and responsibilities as assigned. Team Management
• Recruit, train, and supervise staff in various operational roles.
• Oversee and assist in each department's staff schedules, work assignments, and staffing levels
• Manage, analyze, and report on each department's hours worked and employee cutting
• Foster a positive and efficient working environment, providing guidance, support, and mentorship to team members. Customer Experience
• Prioritize customer satisfaction by ensuring a seamless and enjoyable experience for all guests.
• Address customer feedback and concerns, striving to exceed expectations. Collaborate with staff to resolve issues and provide prompt solutions.
• Consistently and repetitively touch tables in the golfing suites, mini bowling, golf simulators, sports lounge, and restaurant area to ensure and enhance the guests' experience Safety and Compliance
• Maintain a safe and secure environment for staff and guests.
• Ensure that all safety protocols and regulations are strictly followed. Handle emergency situations and take appropriate action as needed.
• Maintain and train on safety and compliance protocols on an annual basis depending on expiring licenses and testing Inventory and Maintenance
• Manage inventory and stock levels to meet operational needs and minimize wastage.
• Oversee the maintenance and repair of equipment, ensuring everything is in good working condition.
• Work with vendors and suppliers to secure necessary supplies and services. Produce monthly inventory reports of chemicals used in each department
• Produce monthly inventory report submitted to General Manager for purchasing of beverages
• Produce month to month comparisons for purchasing levels of chemicals per department and beverages Budget and Cost Control
• Assist in budget planning and cost control measures.
• Monitor expenses and look for ways to optimize operational costs.
• Report on key performance metrics and provide recommendations for improvement.
• Monthly reports of each department's purchasing and spending
• Monthly reports of each department's needs for future months purchasing Qualifications
• Proven experience in operations management, preferably in the hospitality or entertainment industry.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in using operational software and tools.
• Bachelor's degree in business, hospitality, or a related field is advantageous but not mandatory. Compensation
• $52,000-$56,000 annual salary (BOE) plus commission if applicable Benefits
• Health, Dental, & Vision Insurance
• Paid Time Off (PTO)
• Discounts on food and beverages
• Access to PinSocial amenities

Pay:

$52,000.00 - $56,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Language:

Spanish (Preferred)

License/Certification:

Bartending License (Required) Drivers License (Required)

Work Location:

In person