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Service Operations Manager
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Robert Half
Wausau, WI (In Person)
Full-Time
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Job Description
Description Service Operations Manager Location:
Wausau, WI (On-site) About the Role Our team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction. This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence. Key Responsibilities + Oversee daily service operations to ensure efficiency and strong performance + Coordinate and dispatch technicians to scheduled service calls + Communicate updates on job status, scheduling changes, and customer needs + Provide excellent customer service through clear, timely communication + Assist with incoming calls and service inquiries + Receive, organize, and manage parts and equipment inventory + Ensure technicians have the tools and materials needed to succeed + Maintain a clean, safe, and organized warehouse and office environment + Support process improvements to enhance operational efficiency + Help develop team members and identify growth opportunities + Assist with recruiting, onboarding, and training new employees + Contribute to achieving operational and financial performance goals + Support leadership development and team retention initiatives Qualifications + Associate's or Bachelor's degree in Business Administration or related field preferred + 3+ years of experience in operations, service coordination, or leadership + Prior customer service experience preferred + Strong leadership, problem-solving, and decision-making skills + Ability to prioritize and adapt in a fast-paced environment + Detail-oriented with strong organizational and communication skills + Proficient in computer systems and applications + Positive attitude with a strong desire to learn and grow + Team-oriented mindset Why Join Us? This is a great opportunity to join a growing team where your leadership and ideas will make a direct impact on operations, team success, and customer experience. Apply Today If you're looking for a leadership role where you can drive results and support a high-performing team, we'd love to connect. Requirements- 3+ years of experience in operations, service coordination, team leadership, or a related function.
- Associate's or Bachelor's degree in Business Administration or a similar field is preferred.
- Previous customer service experience is preferred, ideally in a fast-paced service environment.
- Demonstrated ability to lead teams, guide performance, and support employee development.
- Strong decision-making, prioritization, and problem-solving skills in a high-volume setting.
- Proficiency with computers and business systems; experience with ServiceTitan is helpful but not required.
- Excellent written, verbal, and organizational skills with strong attention to detail.
- Positive, self-motivated approach with the ability to collaborate effectively across teams.