Jackson, WY 83002
Full-time
$75,000-$90,000/year DOE + performance bonuses About The Shine Group The Shine Group is a locally established organization in Jackson Hole that manages several service-based businesses, including Premier Cleaning — a company with over 20 years of delivering exceptional service and great cleaning across residential, commercial, hospitality, and facilities accounts.

As we continue to grow, we are expanding our operations team to ensure strong operational systems, exceptional client service, and a supportive work environment for our housekeepers. Position Overview We are seeking an experienced Service Operations Manager to help lead our cleaning operations in Jackson. This role is primarily focused on our commercial and residential cleaning services, with support for our hospitality and facilities branch. It's a hands-on leadership role with real ownership and decision-making authority — you'll keep operations organized and running smoothly while leading and supporting our housekeepers. Schedule Full-time, four days per week, 8:00 AM - 7:00 PM, in person in Jackson, WY. We run two staggered four-day schedules so the business is covered seven days a week: One team member works Sunday-Thursday; the other works Wednesday-Saturday. You overlap one day mid-week for a clean hand-off, and each of you gets a mid-week day off. Schedule is flexible — if you'd prefer a different four-day pattern (for example, covering both weekend days), we can work it out. Because we serve clients on their schedule, both roles share responsibility for responding to urgent issues that come up during the work week, including evening and weekend coverage. Responsibilities Take full management of the daily cleaning schedule across our commercial and residential accounts. Communicate with and respond to housekeepers throughout the day, resolving scheduling issues and concerns as they arise. Juggle client communication — phone calls, emails, and WhatsApp messages — alongside real-time coordination with housekeepers. Conduct service inspections and ensure consistent quality across accounts. Make decisions to resolve urgent issues during the work week. Lead and support housekeepers and supervisors; ensure company systems, safety standards, and processes are followed. Maintain strong client relationships and address escalated service concerns. Qualifications Required Spanish fluency (required) — you'll communicate daily with clients and housekeepers. Leadership or operations experience. Strong communication and problem-solving skills. Excellent organization and the ability to multitask — juggling phone calls, emails, and WhatsApp messages while coordinating housekeepers throughout the day. Ability to manage teams and daily operational priorities. Reliable transportation and availability for the four-day schedule, including evening and weekend coverage and occasional urgent issues. Preferred Experience in cleaning, facilities, hospitality, or service operations. Experience with scheduling or operations software. Applicants must live in Teton County or surrounding areas. Compensation $75,000-$90,000 annually, depending on experience. Performance-based bonuses available. Benefits 401(k) with 4% company matching Health insurance, 100% Employer Paid Dental insurance, 100% Employer Paid Vision Insurance, 100% Employer Paid Life insurance Paid time off Four-day work week — a real three-day weekend every week How to Apply Submit your resume and cover letter to

Work Location:

In person — Jackson, WY 83002 The Shine Group and Premier Cleaning Services is an equal opportunity and drug free employer.

Pay:

$75,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Language:

Spanish (Required) English (Required)

Location:

Jackson, WY 83002 (Required)

Work Location:

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