Provide leadership and oversight of the agency's daily operational functions. Provides strategic oversight and leadership for the Human Resources, Information Technology, and Public Relations Specialist departments, ensuring alignment with organizational goals, operational effectiveness, and agency priorities. Develop and implement operational goals that align with the agency's strategic plan. Evaluate organizational processes and implement improvements that increase efficiency and effectiveness. Assist in developing and implementing organizational policies and procedures. Participate as a member of the executive leadership team and collaborate with agency leadership to achieve organizational goals. Ensure continuity of operations across all agency locations. Coordinate facility repairs, renovations, maintenance, and capital improvement projects. Ensure compliance with OSHA, Wyoming Occupational Safety standards, fire safety requirements, emergency preparedness plans, and other applicable regulations. Oversee security systems, building access, workplace safety initiatives, disaster preparedness, and business continuity planning. Provide oversight of information technology operations through internal staff and ensure technology systems effectively support clinical and administrative operations. Assist with cybersecurity initiatives, software implementation, electronic health record enhancements, and long-term technology planning. Monitor compliance with applicable federal, state, and local laws, regulations, accreditation standards, and CCBHC requirements. Support organizational risk management activities, coordinate operational incident reporting and corrective actions, and ensure appropriate documentation and record retention practices. Negotiate, manage, and evaluate operational contracts, vendor relationships, and service agreements to ensure quality and cost effectiveness. Oversee agency fleet operations, including vehicle maintenance, registration, insurance, replacement planning, and inventory of agency equipment and fixed assets. Develop replacement schedules for operational equipment and agency assets. Collaborate with the Finance Director to monitor operational expenditures, identify cost-saving opportunities, and assist with grant implementation related to operational initiatives. Work closely with Human Resources regarding workplace safety, facilities, onboarding logistics, operational policies, and employee engagement initiatives that support a positive work environment. Participate in organizational quality improvement efforts by monitoring operational performance metrics, preparing reports for executive leadership and the Board of Directors, and recommending improvements based on data and performance outcomes. Represent the organization in community meetings and maintain positive working relationships with contractors, government agencies, vendors, community partners, and other stakeholders. Perform other duties as assigned to support the mission and operational needs of Southwest Counseling Service. Knowledge of behavioral healthcare operations. Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Experience with project management. Knowledge of regulatory compliance requirements. Ability to analyze operational data and develop improvement plans. Strong budgeting and financial management skills. Ability to manage multiple priorities simultaneously. Strong problem-solving and decision-making skills. Proficiency with Microsoft Office and operational software systems. Ability to work collaboratively with multidisciplinary teams. Respectful and professional with individuals from diverse backgrounds. Maintain a valid driver's license and a safe driving record. Adhere to all regulatory standards and internal policies, including but not limited to CARF, HIPAA, CCBHC, agency compliance protocols, and SCS policies and procedures. Comply with financial reporting standards (GASB and GAAP) to ensure integrity, transparency, and accountability in fiscal matters. Education and Experience Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, Management, or a related field required. Five (5) years of progressively responsible management experience. Three (3) years of supervisory experience. Experience in healthcare or behavioral health preferred.

Equivalency Statement:

Candidates who do not meet all minimum qualifications may be considered if they possess an equivalent combination of education and/or experience providing comparable knowledge and abilities.