Order Fulfillment Administrator

Description The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy. Provide world-class level customer service experience to both internal and external customers. Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle. Process internal in-service and service order requests, including service depot, evaluation and demo orders. Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements. Prepare documentation required to ship orders both domestically and internationally. Send out delivery notifications to internal and external customers, as required. Coordinate shipments with freight forwarders. Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues. Update order management processes documentation. Research and update customer records and installed base as necessary. Skills order management, microsoft excel, Order entry, order fulfillment, great plains software, purchase order Top Skills Details order management,microsoft excel Additional Skills & Qualifications Essential Functions & Responsibilities

• Deliver a world-class customer service experience to both internal and external customers.
• Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.
• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders.
• Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations.
• Track demo equipment and coordinate related logistics.
• Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery.
• Partner with Operations to expedite parts or materials as needed to meet customer requirements.
• Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper's Letters of Instruction (SLI), and Dangerous Goods documentation.
• Send delivery notifications to internal and external customers, as required.
• Coordinate pick-ups and shipments with freight forwarders.
• Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies. Required Skills & Competencies
• Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a problem solver. Must have excellent attention to detail and accuracy.
• Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.
• Must be able to work independently and in a team environment.
• Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.
• Strong customer service skills with the ability to professionally interact with internal and external customers.

Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of San Jose, CA. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Jose,CA.

Application Deadline This position is anticipated to close on Apr 24, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.