Order Management Specialist

Order Management Specialist
Job ID
134925
Job Type
Contract
Industry
Manufacturing
Pay Rate
$25 - $28 an hour
Location
Santa Ana, California, United States Talascend is currently seeking an Order Management Specialist for a contract opportunity with our client in Santa Ana, California. Overview The main function of this role is to maintain order management, order allocation and fulfillment, handle back orders, communicate with internal and external customers, and support various reporting, data analysis, and project activities. The position reports to the GPCA CE order management team. Responsibilities Receive and process customer orders through various channels
Verify order details, including product specifications, quantities, and delivery requirements
Ensure orders are entered into the system accurately and promptly
Track orders from placement to delivery, ensuring timely fulfillment
Monitor order status and communicate updates to customers and internal teams
Resolve any discrepancies or issues related to orders
Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns
Provide clear and accurate information about order status, shipping times, and delivery options
Build and maintain positive relationships with customers
Coordinate with inventory and warehouse teams to ensure product availability
Identify and address potential stockouts or delays that may impact order fulfillment
Maintain accurate records of all orders, including order history, modifications, and customer communications
Generate reports on order volume, processing times, and customer satisfaction metrics
Analyze data to identify trends and areas for improvement
Ensure compliance with company policies, procedures, and legal requirements related to order management
Conduct regular audits to verify the accuracy of order processing and documentation Qualifications Bachelor's degree in business management, economics, finance, accounting, or relevant field required
0-2 years experience required
Strong attention to detail and organizational skills
Basic knowledge in order management systems and software (e.g., ERP, CRM) is a plus
Excellent communication and interpersonal skills
Eagerness to learn and grow in a professional environment Preferred Qualifications Experience with order management software or systems
Knowledge of supply chain processes and logistics We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary. Drug Screen may be required.