Order Fulfillment Clerk

Order Fulfillment Clerk Department:

Logistics Reports To:

Director of Logistics FLSA Status:

Non-Exempt Position Summary The Order Fulfillment Clerk is responsible for executing order-processing and shipping tasks in the logistics/distribution center, supporting Tarter's commitment to fast lead-times, high quality, and retailer satisfaction. The ideal candidate thrives in an office environment, is detail-oriented with order accuracy, and can multitask. Key Responsibilities Receive and review customer / retailer orders in the order management or warehouse management system, Generate fuel cards for drivers. Track monthly fuel reports, as well as reporting the DOE national average fuel price. Generate packing slips, shipping labels and required documentation in Tarter's distribution system; ensure accuracy of order contents, correct shipping method, scheduling appointments, and timely carrier pickup. Reporting overages, shortages, and damages to accounting in real time to ensure accurate invoices to customers. Maintain accurate data entry in warehouse/order system: update order status, track shipments, and enter routes in TMW system. Work closely with sales, customer experience, and order fulfillment to service customers' needs and expectations. Working with professional drivers to assist them when issues arise during the route, to ensure no disruptions in the delivery process. Support continuous improvement initiatives in logistics operations: suggest process enhancements, assist in reducing errors, improving turnaround times, and enhancing customer (retailer) satisfaction. Adhere to company safety, quality, and housekeeping standards within the distribution/warehouse facility. Other duties as assigned. Qualifications High school diploma or equivalent required; associate degree or further education in logistics/supply chain preferred. 1-2 years of experience in warehouse, fulfillment, shipping/receiving or manufacturing logistics environment preferred — experience in scheduling appointments is a plus. Familiarity with warehouse management systems (WMS), ERP/order systems, or strong aptitude to learn such systems. Strong attention to detail, accuracy in order processing, and ability to maintain workload under time pressure. Good basic computer skills (e.g., Microsoft Excel, Outlook, warehouse software). Good communication skills (both with internal teams and carriers/third-party logistics providers). Ability to work in hybrid office setting, which will include splitting time onsite/remote, including occasional overtime during peak shipping periods. Core Competencies Accuracy & attention to detail Time management & prioritization Teamwork & communication Dependability & accountability Adaptability in an ever-evolving logistics environment Work Environment Located at one of Tarter's manufacturing/distribution sites (Kentucky or Utah) in a warehouse/distribution center environment. Regular weekday schedule with the possibility of overtime in peak shipping seasons; early morning or evening shifts may apply depending on shipping cycles. Why You'll Enjoy Working at Tarter Work for a long-standing family-owned company with a reputation for rugged, high-quality manufactured equipment and a strong commitment to American-made manufacturing. Be part of a logistics team that directly impacts customer satisfaction and retail relationships: your role ensures products reach their destination reliably. Opportunity to grow within a manufacturing/logistics environment - as Tarter continues investing in supply-chain, distribution, and operational excellence. Collaborative team culture where process improvements are welcome and safety and quality are priorities.